Clinical Service Manager - CAS - CT/Upstate NY

We anticipate the application window for this opening will close on - 27 Jun 2026 At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.A Day in the Life                  Collaborates with key stakeholders to coordinate, develop and execute clinical strategies to achieve short- and long-term business objectives within region as it relates ablation solutions activities and program.  Drive execution of key CAS initiatives to achieve Group, OU and Regional level goals.  Maximize regional personnel performance by managing, developing and motivating clinical support employees to deliver unsurpassed patient care, physician/AHP support and technical expertise in the hospital, and other care settings.This position will require up to 50% travel within their dedicated territoryWe are seeking a committed professional to join our team. While this is a remote position not located at a physical Medtronic site, the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role.  Primary ResponsibilitiesClinical Support LeadershipLead all regional clinical support related activities and programs to efficiently optimize resources, deliver customer value and deliver exceptional clinical guidancePartners with sales team to drive key clinical support initiatives and provide assessments via periodic business reviews that highlight the value of Medtronic ablation clinical support to our customersWork with regional leadership to align resources based on business priorities and appropriate clinical support demandsLead and drive changes focused on strengthening of EP acumen, prioritization of understanding and implementation of expanded EP ablation solutions to the customer, and customer engagementCollaborate with sales team and additional key stakeholders to coordinate and execute strategies to achieve ablation solution expansion business objectivesPeople ManagementProvide ongoing feedback and coaching to direct reports; provides regular performance reviews and implements corrective actions where necessary.Leads regional Clinical Specialists to execute on key goals and objectivesAssist employees with goal setting, performance reviews, and individual development planning (IDP’s).Responsible Clinical Specialist recruiting and hiring.  Continually work to maintain a strong, diverse bench of Clinical Specialist talent for future hiring opportunities.Sales SupportUnderstands national, regional and territory sales objectives.  Works in partnership with account managers and CAS Regional Manager to achieve/ exceed goalsServes as effective Medtronic CAS representative to physicians and support staff regarding Medtronic CAS products, service and supportPromotes the safe and effective use of Medtronic CAS products and related procedures.Business OperationsBusiness Discipline:  Sales support, MPX reports, credentialing, expense management, data privacy, warranty creditsEnsure efficient, effective use of inventory, expenses and assetsTechnical Support/ Clinical SupportRepresents Medtronic CAS during ablations procedures to provide clinical guidance, technical assistance, and customer engagementReceives technical inquiries by customers and team.  Researches and supports resolution for solutions to questions or problemsEducational SupportPartner with education team and internal resources to facilitate and lead the training of new and tenured field personnelEducates and trains physicians, hospital personnel and office staff on CAS products and procedures. (e.g. one-on-one training sessions, in-service education programs, seminars and/or outside symposiums)Supports and provides training and resources for hospital staff to enable them to conduct training for their personnelRequired QualificationsBachelor’s Degree with 5 years of relevant experience or advanced degree with 3 years of relevant experience.Preferred QualificationsExperience within Electrophysiology (sales, clinical, etc.)Management experience (sales, clinical, training, etc.)For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.Physical Job RequirementsThe above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.U.S. Work Authorization & Sponsorship At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment. Join us in our mission to alleviate pain, restore health, and extend life—where you