Field Service Engineer (EM)(Fremont, CA)

Work ScheduleStandard (Mon-Fri)Environmental ConditionsAble to lift 40 lbs. without assistance, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)Job DescriptionAs part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our mission to life every single day to enable our customers to make the world healthier, cleaner, and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe, or helping find cures for cancer.OpportunitiesWe’re growing our Field Service Engineering team and are hiring across multiple levels (Field Service Engineer I, II, and III), with site-based opportunities in Fremont, CA.Level placement will depend on education, technical expertise, and years of experience. We actively recruit throughout the year to support customer needs in multiple regions. Candidates who apply may be considered for current or future openings aligned with their experience and location preferences.Company OverviewWhen you join us at Thermo Fisher Scientific, you’ll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.The Materials and Structural Analysis Division (MSD) Electron Microscopy (EM) business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries and ultimately change the world. The MSD Electron Microscopy business designs, manufactures, and supports the broadest range of high-performance microscopy workflow solutions that provide images and answers at the micro-, nano-, and picometer scales.Position OverviewAs a Field Service Engineer, you will support the installation, maintenance, and repair of sophisticated electron microscopy and analytical instrumentation. You will work with advanced technologies while delivering exceptional technical service to customers across semiconductor, research institutions, universities, government laboratories, and industrial facilities.In this role, you will troubleshoot complex systems, conduct preventive maintenance, and ensure instrumentation operates at optimal performance. Field Service Engineers work closely with customers and internal engineering teams to maintain system reliability and support scientific discovery.Depending on experience level, responsibilities may include independent troubleshooting, complex system installations, mentoring other engineers, and serving as a technical escalation point within the service organization.Key ResponsibilitiesInstall, maintain, repair, and calibrate electron microscopy systems, including:Scanning Electron Microscopes (SEM)Transmission Electron Microscopes (TEM)Focused Ion Beam (FIB) systemsConduct scheduled preventive maintenance to ensure optimal system performance.Troubleshoot and diagnose complex system issues involving electronics, vacuum systems, high voltage components, and integrated software.Provide technical support to customers and collaborate with other field service engineers to resolve service challenges.Develop strong relationships with customers while ensuring high levels of customer satisfaction and system uptime.Travel to customer sites to install equipment, perform repairs, and support system operation.Document service activities and submit detailed field service reports.Provide training and technical guidance to customers on system operation and maintenance.Follow all safety procedures and quality standards while servicing equipment in laboratory environments.Provide feedback to engineering, product quality, and service leadership teams to support continuous product improvement.Support updates to technical documentation and service procedures.For more experienced levels, responsibilities may include mentoring junior engineers, leading complex installations, and serving as a technical escalation resource.Minimum RequirementsEducationBachelor’s degree in Electronics, Engineering, Physics, Chemistry, or related technical field or 4+ years equivalent education and experience in electronic systems including hands-on technical experience installing, solving, repairing, and calibrating sophisticated analysis tools such as SEM, TEM, FIB, or similar systems.ExperienceExperience requirements vary depending on the level of the position:Field Service Engineer IDemonstrated understanding of the diagnosis and repair of ultra-high vacuum and high-voltage systems.Field Service Engineer II3+ years of hands-on experience installing, troubleshooting, repairing, or calibrating complex analytical instrumentation.Field Service Engineer III5+ years of experience supporting sophisticated analytical systems with demonstrated ability to troubleshoot complex system-level issues.Additional RequirementsValid driver’s licenseAbility to travel up to 75% within assigned territoryAbility to lift up to 50 lbs. and work in laboratory environmentsEnglish proficiency required, additional languages beneficialPreferred Technical ExperienceHands-on experience with ​SEM, TEM, FIB, or similar advanced analytical systemsExperience diagnosing and repairing ultra-high vacuum (UHV) systemsExperience working with high voltage equipmentStrong electronics and mechanical troubleshooting skills with the ability to diagnose issues to the component levelAbility to read and interpret technical documentation, schematics, and system diagramsSkills and QualificationsExcellent customer service and communication skillsStrong organizational and time management capabilitiesProficiency with Microsoft Off