Regional Equipment Service Manager - NJ/NY

With a career at The Home Depot, you can be yourself and also be part of something bigger.Position Purpose:The Region Equipment Services Manager (RESM) is responsible for leading profitable operations with the field team in their assigned Region. The position manages the equipment maintenance and repair for THD stores, MDOs, FMOs and various external customers within their assigned region. RESMs are responsible for executing the key elements of the business strategy and ensuring quality of work, operational efficiencies, staffing, training, development of talent, safety and profitability including P&L for their regional growth. To be successful in this role a RESM must strategically plan and align to balance priorities and multiple business partners, develop a team of associates, and create a culture of customer service, safety, and operational execution. As a leader at The Home Depot, the RESM is responsible for creating an environment where associates want to work, and customers receive excellent service. RESMs are to develop and engage associates, provide great customer service, utilize financial and store reports to identify operational opportunities, monitor market trends and competition and execute plans to consistently improve in all of these areas. RESMs must effectively communicate and engage their team in the strategy execution. RESMs must establish a presence in their region by conducting regular store walks, town hall meetings, staff meetings with associates and engagement with store leadership. Lead by example as a champion of people while delivering consistent results in service and profitability through operational excellence.Key Responsibilities:15% Compliance & Safety - Promote a culture of safety and discipline through leadership, ensure recognition for safety milestones, personal compliance, accountability, and communication Oversee workers compensation and vehicular incident reviews to include attending incident review meetings and follow up on action discipline when necessaryCollaborate with business partners to support all Company programs, including but not limited to work order audits, safety, training, state/local regulatory compliance and issue resolution Partner with support functions to ensure compliance with required operator certifications and licenses35% Financial and Operational Execution - Regularly engage with in-store and regional store leadership to strengthen relationships and solicit feedback on quality of service being provided by the technicians Develop and maintain effective relationships with business partners throughout their region including store, district, and regional leadership. Establish and maintain relationship with the store and field support centers Present themselves as the point of contact for anything within their region building effective, cross-functional partnerships in a position of influencePartner with the Regional Communications Admin. to prioritize work orders in alignment with SLAs, complexity of repairs, and optimizing utilization of resources Complete other related responsibilities and/or assignments as requiredValidate that preventive maintenance and repairs process is being executed and documented in a way that meets expectations and is aligned with established performance metrics Observe, reinforce, and improve specific patterns of behavior Conduct ride-alongs with technicians to audit the overall quality of work and to observe, reinforce, and improve specific patterns of behaviorDrive alignment with Service Level agreements and monitor performance against metrics and related financial impacts. Achieve or exceed all P&L controllable metrics including but not limited to sales, expenses, and operating profit50% Leadership of People - Partner cross-functionality in the creation and execution of robust Servant Leadership plans for associate development and celebration in addition to a focus on respect and inspiring associates Foster a culture of One Home Depot through collaboration and connection with internal customers, brand, relationship building, and celebration Facilitate regular engagement of associate and foster an environment of open dialogueConduct quality performance reviews as well as ongoing performance management of direct reports Coach associates in technical and behavioral skill development in addition to securing other resources as needed Champion growth of self and team using formal development resources available to THD leadersConsistently and regularly communicate with the team for alignment on operational direction, new programs, policy/SOP changes, and the vision of the region as well as the company Conduct weekly staff meetings and bi-weekly 1-1 connection point conversations with their associatesPartner with DLES to identify and address staffing needs. Partner with the HR and Talent Acquisition team to post, recruit, and onboard new associates Actively look for talent and build related internal and external relationships aligned with current and future business needs Develop and execute a robust onboarding, assimilation, and training plan for new associatesDirect Manager/Direct Reports:This Position typically reports to Division Equipment Services ManagerThis position has 30-60 direct reports dispersed across multiple statesTravel Requirements:Typically requires overnight travel more than 50% of the time.Physical Requirements:Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).Working Conditions:Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights. Minimum Qualifications:Must be eighteen years of age or older.Must be legally permitted to work in the United States.Knowledge, skills and abilities typically acquired through the completion of a high sc