Business Experience & Planning Advisor

Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Experience & Planning Advisor within PNC's Technology organization, you will be based in Pittsburgh, PA or Cleveland, OH. The Business Experience & Planning Advisor is responsible for shaping, advising on, and delivering high-impact communications that support the Technology Business Operations function and key Technology transformation initiatives. This role partners closely with Technology leadership, Engagement teams, Organizational Change Management (OCM), and Marketing Communications (Marcom) to translate complex technical and operational topics into clear, relevant, and actionable messaging for diverse audiences across the organization.Key Responsibilities: • Strategic Communications PartnershipServe as the primary in-business communications advisor for the Technology Business Operations function, supporting major initiatives, transformation efforts, and key events. • Content Development & Message SimplificationSimplify complex, technical, or competing messages into clear, concise, and focused content that helps employees understand priorities, changes, and required actions. • Editorial Planning & GovernanceManage and maintain an integrated editorial calendar to streamline communications, reduce duplication, and ensure timely, coordinated, and actionable messaging across initiatives. • Translation of Technical ContentTranslate highly technical and operational topics into plain-language, business-relevant communications while preserving accuracy and intent. • Cross-Functional CollaborationPartner closely with Technology stakeholders, Engagement teams, OCM, and Marcom to align messaging strategies and deliver consistent communications using approved tools and channels. • Best Practices & AdvisoryAct as a subject matter expert in communications strategy, influencing and promoting best practices that support business objectives and enhance employee experience. • Stakeholder Alignment & InfluenceCollaborate with senior leaders and key decision-makers to drive cross-functional alignment, ensuring messaging is cohesive, relevant, and impactful.Qualifications: • Strong experience in communications, change management, or business operations within a technology-driven environment • Proven ability to translate complex technical concepts into clear, engaging messaging for diverse audiences • Excellent written, editing, and storytelling skills • Experience managing editorial calendars and coordinating communications across multiple initiatives • Strong stakeholder management and influencing skills, with the ability to work across all levels of the organization • Familiarity with organizational change management principles and communication frameworks • Ability to prioritize and manage multiple competing demands in a fast-paced environment • Experience supporting large-scale technology transformations or digital initiatives • Background working with Marketing Communications or internal communications teams • Knowledge of enterprise communication tools and channels • Experience in financial services or regulated industries (if applicable)PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.Job DescriptionCollaborates cross-functional teams to improve business planning methods. Executes key line of business initiatives and growth strategies and programs that will drive line of business objectives. Demonstrates commitment to quality by delivering customer focus and appropriate risk management practices to customers and/or internal partners.Responsible for executing and implementing business planning processes. Helps to designs strategic plans based on forecasts, and provides improvement recommendations.Understands business direction and needs and develops solutions, roadmaps and assessment of potential business impacts. Identifies and executes opportunities that add value to the business and to achieve business goals.Works with key decision makers to ensure cross-business and cross-functional alignment and synergy.Serves as subject matter resource and advocate that influences the implementation of best practices and learning plans that meet business objectives.PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.QualificationsSuccessful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.Preferred SkillsBusiness Development, Business Intelligence (BI), Competitive Advantages, Competitive Strategies, Cross-Functional Communications, Data Integration, Data Mining, It Communication, Organizational Change Management, Strategic PlanningCompetenciesAccuracy and Attention to Detail, Analytical Thinking, Business Process Design, Data Gathering and Analysis,