Bus Analysis Advisor

Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Analysis Advisor within PNC's Collections Platform Replacement (CPR) Transformation- Retail organization, you will be based in Pittsburgh, PA, Brecksville, OH, Portage, MI, Birmingham, AL, or Miamisburg, OH.We are seeking a highly organized and collaborative Business Analysis Advisor to support the CPR Transformation Agile Tech development team (“crew”) in delivering high-quality solutions. This role will serve as the central point of coordination between business stakeholders, development, and QAE teams—ensuring a well-managed backlog, clear requirements, and smooth sprint execution.The ideal candidate is detail-oriented, proactive, and comfortable operating in a fast-paced Agile environment, with strong communication and prioritization skills.Key Responsibilities include:Backlog Management & Prioritization• Own, prioritize, and actively manage the team’s JIRA backlog• Maintain a clean, organized backlog with clearly defined and ready-to-work items• Assign work based on team capacity and sprint goals• Ensure proper JIRA hygiene, including accurate fields, statuses, and documentationAgile Execution & Team Support• Facilitate key Agile ceremonies such as sprint planning and backlog refinement• Provide support across teams by stepping in for Scrum ceremonies as needed (e.g., stand-ups, retrospectives)• Create, refine, and convert business requirements into user stories and tasks• Review completed work and validate readiness prior to final Product Owner acceptance• Ensure all work items meet “Definition of Ready” before entering a sprintStakeholder Communication & Customer Alignment• Act as the primary spokesperson for the team, representing work and progress to stakeholders• Clearly articulate requirements, priorities, and the business impact of deliverables• Serve as a point of contact for developers and QA to clarify requirements and user stories• Connect team members with appropriate stakeholders to gather necessary information• Lead and facilitate discussions to resolve blockers and clarify requirementsQuality Assurance & Feedback Loop• Review and validate testing evidence for in-sprint work, production incidents, SIT, and defects• Ensure completeness and quality of testing documentation with no gaps• Support backlog grooming and preparation for upcoming sprint cycles• Develop materials and presentations for sprint demos and stakeholder reviewsVision & Roadmap Contribution• Develop a strong understanding of epics and broader product objectives• Support work assignment decisions aligned with strategic priorities• Identify risks, dependencies, and issues, and escalate appropriately• Contribute to the continuous improvement of team processes and delivery outcomesQualifications• 3+ years of experience in a Product Owner, Business Analyst, or Agile delivery role• Strong experience with JIRA or similar backlog management tools• Solid understanding of Agile/Scrum methodologies and ceremonies• Excellent communication and stakeholder management skills• Ability to prioritize competing demands and manage multiple workstreams• Experience working with cross-functional teams (Development, QA, Business)Preferred Qualifications• Certified Scrum Product Owner (CSPO) or similar Agile certification• Experience supporting multiple teams or enterprise-scale Agile environments• Familiarity with test validation and QA processesPNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.Job DescriptionDirects the research, discovery, collection and interpretation of business requirements. Participates in the development and review of complex processes and procedures, workflow analytics and reporting. May provide senior level consultation and communicates with clients and technology teams on business designs, problem solving and business analysis to support project goals and objectives.Consults and recommends the frameworks, methodologies and processes involved in business requirements traceability for business analysis teams. Independently mentors, leads, and coaches other associates to affect knowledge transfer. Oversees the development and maintenance of all applicable policy and procedure documentation.Translates business needs, processes and/or procedures by partnering with applicable experts and business stakeholders to determine and articulate needs. May communicate with senior level stakeholders and technology teams on  complex business requirements.Leads multiple business analysis project management processes through planning, quality assurance and effectiveness assessment. Provides direction for the successful deployment of projects. Drives the development, analysis and distribution of complex reporting.PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.QualificationsSuccessful candidates must demonstrate appropriate knowledge, skills