Business Analyst Senior- Debit Card

Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Debit Card Business Analyst within PNC's Retail Banking Operations- Debit Card organization, you will be based in Pittsburgh, PA or Cleveland, OH. Other locations may be considered within PNC’s footprint based on experience.Overview:We are seeking a highly organized and collaborative Debit Card Business Analyst to support and drive key initiatives within our card services organization. This role is responsible for leading projects, partnering across teams, and ensuring operational excellence in debit card programs, vendor management, and risk controls. The ideal candidate will bring strong analytical skills, a proactive mindset, and the ability to translate complex business needs into actionable outcomes.Key Responsibilities:• Lead the organization, execution, and implementation of select projects, ensuring successful delivery from concept through deployment.• Serve as a Business Analyst within an Agile team, utilizing Agile methodologies to deliver high-quality solutions.• Develop epics, user stories, and validation plans; actively participate in testing and validation activities, including occasional evening and weekend support.• Conduct research and analysis to assess the impact of proposed changes, create comprehensive project plans, and break down large initiatives into manageable, actionable workstreams.• Collaborate with cross-functional partners to drive initiatives forward and oversee end-to-end change implementation.• Serve as PIN Key Custodian and lead Archer issue resolution efforts.• Execute Application Owner and backup responsibilities as assigned.• Manage card inventory, including oversight of daily Card Hold and Reject Reports.• Administer Fiserv card embossing CIN table updates and ensure all controls are executed effectively.• Act as liaison with external vendors, including: o Giesecke+Devrient (G&D): plastic card productiono Fiserv: card embossing, processor changes, transaction processing, and troubleshootingo Visa: project implementation, security access, and transaction processing support• Partner with internal stakeholders, including University Banking, to support card program changes and enhancements.• Execute controls, support audits, and contribute to strengthening overall risk management practices.• Support operational activities such as emergency card orders (ICI), shared inbox management, escalation resolution, and transaction research.• Maintain and apply working knowledge of Fiserv PCF settings.• Participate in Disaster Recovery and Business Continuity activities, including after-hours support as needed.The ideal candidate will have:• Experience in a Business Analyst role preferred.• Strong organizational and project management skills with the ability to manage multiple priorities effectively.• Excellent communication and stakeholder management skills, with the ability to present prioritization trade-offs and impacts to leadership.• Demonstrated ability to understand the broader business landscape and translate strategy into actionable plans.• Positive, team-oriented mindset with a proactive and solution-focused approach.Additional Information:• Some evening and weekend work will be required to support validations, deployments, and continuity efforts.Job DescriptionPNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.Job DescriptionDirects in the research, discovery, collection and interpretation of business requirements, and participates in the development and review of processes and procedures, workflow analytics, and reporting.Provides consultation to clients on business designs, problem solving and business analysis to support project management. Develops and maintains of all applicable policy and procedure documentation.Independently obtains and identifies the business requirements needed to carry out and improve applicable business processes. Provides expertise and problem-solving for clients and technology teams throughout the business analysis process.Translates business needs, processes and/or procedures by partnering with applicable experts and business stakeholders to determine and articulate needs. May communicate with stakeholders and technology teams on moderately complex business requirements, provides gap analysis and facilitates future business process modeling for clients.PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.QualificationsSuccessful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.Preferred SkillsBusiness Needs, Business Processes, Data Analytics, Decision Making, Management Reporting, Prioritization, Waterfall ModelCompetenciesAnalytical Thinking, Business Assessment, Consulting, E