Operations Manager - Trust Operations

Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Operations Manager within PNC's Asset Transfer Preparation organization, you will be based in Cleveland, OH, Birmingham, AL, Pittsburgh, PA, Indianapolis, IN, or Charlotte, North Carolina.Management experience within Trust Operations is strongly preferred!As an Operations Manager within PNC’s Asset Transfer Preparation organization, you will lead and support the ten-person Preparation and Managed Account Operations team. This is an entry level management role.This role is responsible for overseeing the accurate and timely processing of asset transfers and ensuring operational excellence across the end‑to‑end workflow.Key Responsibilities* Oversee the setup and processing of asset transfer service requests, ensuring accuracy based on client instructions, transfer of cash and assets, and required verifications.* Ensure operational controls and procedures are followed to support accurate, compliant, and timely asset transfers.* Monitor team workflow and capacity to ensure work is distributed evenly and service level expectations are met.* Actively support the team by resolving escalations, identifying root causes, and implementing process improvements.* Partner with internal stakeholders to address issues impacting asset transfer processing and client experience.People Leadership Responsibilities* Conduct regular career development conversations, coaching, and performance feedback with team members.* Manage performance, including handling escalations and administering corrective actions as needed.* Foster a collaborative, inclusive, and results‑driven team environment.Qualifications / Ideal Candidate Profile* Demonstrated strength in critical thinking and high‑level problem solving.* Experience managing operational workflows in a regulated, high‑volume environment (financial services experience strongly preferred).* Proven ability to lead, develop, and engage teams while driving consistent execution.* Strong attention to detail with the ability to balance risk management and service delivery. This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs.PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.Job DescriptionExecutes operating plan and communicates strategic direction to operations team. Responsible for one or more functions across one or more sites. Manages supervisors and/or individual contributors.Manages and is responsible for achieving desired business results. Acts as a point of escalation and resolves exceptions. May process and/or reconcile transactions of varying risk and financial value in accordance with established policies and procedures. Partners internally to resolve escalations and provide guidance. Interacts with external customers and/or third parties in completing transactions or resolving escalated issues.Provides coaching and development to team members. Leads staff meetings, communicates the strategic direction and translates into tactical operating plans.Provides consultation and advice to service partners and customers. Identifies, influences, and implements process improvement initiatives and serves as a representative for the operations group on projects. Develops and/or approves standard operating procedures as appropriate. Recommends policy improvements.Reviews transaction and/or reports to identify exceptions, monitor quality and ensure compliance. Manages and is accountable for risk mitigation and business resiliency activities. Verifies completeness and accuracy of procedures.PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.Live the Values - Role models our values with transparency and courage.Enable Change - Takes action to drive change and innovation that will transform our business.Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.QualificationsSuccessful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.Preferred SkillsAccountability, Customer Solutions, Ensure Compliance, Personal Initiative, Process Improvements, Results-Oriented, Risk Mitigation Strategies, Standard Operating Procedure (SOP)CompetenciesDecision Making and Critical Thinking, Effective Communications, Internal Resource Coordination, Operational Functions, Problem Solving, Process Management, Standard Operating ProceduresWork ExperienceRoles at this level typically do not require a university / colleg