People Solutions Associate

About UsVisa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.Job DescriptionOur team is part of Visa’s People and Corporate Affairs organization, dedicated to making Visa the best place to work for everyone, everywhere. We support the full employee lifecycle, driving employee engagement, operational excellence, and a people-first culture across the company. We help ensure employees and managers have seamless access to HR services, accurate data, and the resources they need to thrive - whether it’s onboarding, career development, or navigating day-to-day HR processes.As a collaborative and service-oriented team, we partner with global and regional teams to support people programs, improve operational processes, and deliver a consistent employee experience. Our work is essential to Visa’s growth and reputation, enabling the business to run smoothly while supporting employees and managers with timely, accurate, and employee-focused HR services.What a People Solutions Associate Does at Visa:Employee & Manager Support and Program Execution - 60%The People Solutions Associate supports employees, managers, and internal stakeholders by responding to HR-related inquiries, processing requests, maintaining accurate employee data, and assisting with the execution of People programs and operational activities.Key responsibilities include:Serve as a first point of contact for employees and managers on common inquiries related to HR programs, processes, policies, and individual employee circumstances.Provide clear guidance on standard HR processes and escalate more complex inquiries through the appropriate Ask People Team ticketing process when needed.Intake, triage, and update employee cases using the case management tool, such as ServiceNow, ensuring timely responses and accurate documentation.Support updates to employee and organizational data in the global HRIS, such as Workday, following approved processes and controls.Match employee questions with relevant knowledge articles, resources, and standard process guidance available through the Ask People portal.Assist with reviewing and updating policy and procedure documents, including How-to Guides, FAQs, and standard operating procedures, to support employee self-service.Support new People/HR program launches by helping document procedures, test workflows, validate process steps, and identify opportunities to improve the employee experience.Assist with user acceptance testing in Workday or other HR systems under guidance from more senior team members or functional leads.Help gather employee feedback and local insights to support Global Teams and Centers of Excellence in improving HR programs and processes.Coordinate with internal stakeholders to resolve routine data errors, process issues, or inconsistencies that may affect employee records and reporting.Support annual People/HR events and programs, such as Annual Review, Benefits Open Enrollment, onboarding activities, and other employee-impacting processes.Assist with activities related to new company mergers, acquisitions, reorganizations, or employee transitions by supporting data validation, documentation, and coordination tasks.Provide people-related data reporting support as requested, ensuring accuracy, confidentiality, and timely delivery.Support the transition of new work into Global People Services by assisting with documentation, training materials, shadowing activities, and process mapping.Help organize and coordinate in-person or virtual New Hire Business Orientations, including logistics, communications, and tracking.Maintain documentation for processes and activities within scope, ensuring materials remain accurate, current, and easy to follow.Follow internal quality assurance processes and support achievement of key service metrics, including SLAs, case volume, customer satisfaction, and quality standards.Contribute to a positive employee experience by providing timely, professional, and customer-focused support.COE Partnership & Program Support - 25%The People Solutions Associate works closely with Centers of Excellence and internal partner teams to support the local execution of global People programs and ensure operational activities are completed accurately and on time.Key responsibilities include:Support COE partners across areas such as Benefits, Mobility, Early Careers, Payroll, Equity, Workforce Planning, HR Data Analytics, HR Compliance, and Inclusion & Diversity.Assist with local execution tasks for COE programs, including document preparation, employee communications, tracking, and coordination with internal teams or external parties.Support coordination with external stakeholders such as banks, local tax bureaus, finance development bureaus, government authorities, and vendors, where applicable.Assist with residence certificate applications and other employee documentation processes in locations such as Shanghai and Beijing.Participate in regular syncs with COE partners in Benefits, Equity, Payroll, Mobility, and Early Careers to discuss local needs, open items, and individual employee cases.Support domestic relocation processes by assisting with contract preparation, document collection, resignation certificate handling, and coordination with the Mobility team.Assist with legal entity setup or employee transfer activities by helping gather requirements, prepare documentation, track actions, and coordinate with Payroll, Benefits, HR Systems, and Equity teams.Support