Middle Office - Senior Manager

Who we are looking forIn this role, you will work with State Street teams from around the globe to lead a team supporting a global premier investment management client. You will be responsible for end-to-end delivery and all day-to-day transactional responsibilities of the team in a fast-paced, flexible and exciting environment. The role will need to initiate and develop good communication and interpersonal relationship with business operations teams and IT and to maintain the high level of service that is currently being provided to all the clients.Why this role is important to usThis is a varied operational and managerial position within Middle Office Services operating via Aladdin platform. This Manager acts as a primary escalation point for all internal/external client(s). The team is responsible for end-to-end service delivery for majority of the Middle office functions on Aladdin. The candidate should be hands on manager who is required to ensure the teams under their responsibility undertake delivery to both internal and external client(s), ensure timely response to client-initiated queries, and escalation of any unresolve matters to manager for best resolution solution.What you will be responsible for you willManage the corresponding team in location(s) for responsible client(s)Own the day-to-day middle office functions across trade lifecycle, settlements, reconciliations, reporting, and exception management.Risk & Controls Management Implement and monitor risk mitigation controls and best practices in line with global operational risk standards. Lead risk reviews, incident logs, root cause analysis (RCA) and ensure timely remediation.Maintain an effective Risk and Control Self-Assessment (RCSA) and monitor process-level risks and KRIs.Audit, Compliance & Governance Act as the audit lead for all internal, statutory, and regulatory audits – prepare data, lead walkthroughs, and close findings. Ensure full compliance with applicable guidelinesServe as the key point of contact for daily BAU, incident management and SLA adherenceRegularly review and update Standard Operating Procedures (SOPs) and ensure team adherenceAutomation & Technology Enablement Identify and execute opportunities for automation, digitization, and straight-through processing (STP). Collaborate with IT/technology teams to design, test, and implement tools like RPA botsCross-Functional & Stakeholder Management Serve as the operational bridge between Front Office, Risk, Compliance, Fund Accounting, Custodians, and Brokers. Lead governance reviews, operational committees, and MIS reporting for senior leadershipPeople & Team Leadership Lead, mentor, and develop a team of middle office analysts and senior associates. Drive a culture of operational excellence, compliance, and continuous learningCommunicate effectively on issues / problems to the Client and to SSC management and ensure a proper and timely follow-up to ensure resolutionAnalyze business processes and identify areas where automation can add valueCreate automation workflows, and integrations to streamline processes & improve efficiencyWhat we value These skills will help you succeed in this roleStrong knowledge of trade lifecycle management, reconciliations and settlementsBroad and in-depth understanding of the asset management industry, gained through working in a variety of asset management disciplinesExcellent analytical, problem-solving, and stakeholder communication skillsHands-on experience with process mapping, SOP documentation, and audit complianceClient centric attitude in managing, prioritizing and delivering operations and servicesStrong communication and presentation skills to audiences of different sizes and levels of seniorityStrong leadership, people management, and cross-functional collaboration capabilitiesGood team working skillsCommercial acumen – Understanding of delivering operations in line with cost/budgetsAble to drive pay for performance and culture of performance differentiation within teamsStrong understanding of the risk and controls environment within a G-SIFI firm, and as such a desire to embed a risk excellence culture across teamsExecutive presence, managing with influence and effective communication across stakeholder groups both regionally and globallyFlexibility in working outside of your responsibilities and areas of expertise - Taking accountability of end-to-end outcomes as an enterprise, collaborating across functions/business and locationsClient centric attitude in managing, prioritising and delivering operations and servicesResult-oriented with an ownership and accountability mindsetEducation & Preferred QualificationsDegree in finance, business, technology or equivalent or relevant industry experienceIn depth understanding of Middle Office operations or related financial services functionsPreferred hands on experience / working knowledge of AladdinStrong exposure to risk and control frameworks, audit handling, and process transformationProven experience in client communication and interaction at all levelsAbility to work under tight deadlines in a fast-paced investment environmentExperience in leveraging technology solutions including low-code toolsFamiliarity with tools like Excel/VBA, Power BI/Tableau, Alteryx, RPA platforms (UiPath/Blue Prism)Strong English written and spoken abilityAbout State StreetAcross the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join u