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Patient Access Representative I, 2nd Shift 1500-2330, Rotating Weekends

at Trinity Health

Trinity HealthMMCIA - MercyOne Des Moines Medical Center Central IAPosted 2026-06-03
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Job description

Employment Type:Full timeShift:Evening ShiftDescription:CONSIDER US!REFERRAL BONUS AVAILABLE!DAILY PAY!OVERTIME AVAILABLE!BENEFITS AVAILABLE ON DAY ONE!TUITION ASSITANCE!AMPLE OPPORTUNITIES FOR GROWTH!WHAT IT TAKES TO SUCCEED:High energyWork well in high volume environmentAligning to the Trinity Health Mission, Vision, and Core ValuesESSENTIAL FUNCTIONSOur Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.Work Focus:Researches, collects & analyzes information. Identifies opportunities, develops solutions, & leads through resolution.Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience.Responsible for distribution of analytical reports. Process Focus: Utilizes multiple system applications to perform analysis, create reports & develop educational materials. Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized.Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.Data Management & Analysis:Research & compiles information to support ad-hoc operational projects & initiatives.Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making.Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts.Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.MINIMUM QUALIFICATIONSHigh school diploma or equivalent. HFMA CRCR or NAHAM CHAA required within one (1) year of hire.            PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONSOur Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.Work Focus:Researches, collects & analyzes information. Identifies opportunities, develops solutions, & leads through resolution.Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience.Responsible for distribution of analytical reports. Process Focus: Utilizes multiple system applications to perform analysis, create reports & develop educational materials. Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized.Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.Data Management & Analysis:Research & compiles information to support ad-hoc operational projects & initiatives.Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making.Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts.Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.QUALIFICATIONSMinimum QualificationsHigh school diploma or equivalent. HFMA CRCR or NAHAM CHAA required within one (1) year of hire.            Additional Qualifications (nice to have)Medical terminology required & knowledge of diagnostic & procedural coding Insurance verification with the ability to explain benefits, secure necessary authorizationsPHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONSPhysical & Mental Requirements & Working ConditionsDirect Healthcare Services / Indirect Healthcare / Support Services:   Exposure to conditions which may be considered unpleasant to sight, touch, sound & / or smell.   Occasional Exposure to fumes, odors, dusts, mists & gases, biohazards / hazards (mechanical, electrical, burns, chemicals, radiation, sharp objects, etc.). Occasional Exposure to or subject to noise, infectious waste, diseases & conditions. Occasional Exposure to interruptions, shifting priorities & stressful situations. Frequent Ability to follow tasks through to completion, understand & relate to complex ideas / concepts, remember multiple tasks & regimens over long periods of time & work on concurrent tasks / projects. Continuous Ability to read small print, hear sounds & voice / speech patterns, give / receive instructions & other verbal communications (in-person & / or over the phone / computer / device / equipment assigned) with some background noise. Continuous Perform manual dexterity activities & / or grasping / handling.   Frequent   Ability to climb, kneel, crouch & / or operate foot controls.  Occasional Use a computer / other technology. Continuous Sit with the ability to vary / adjust physical position or activity. Continuous     Maintain a safe working environment & use available personal protective equipment (PPE). Frequent    Comply with Trinity Health’s Code of Conduct, policies, procedures & guidelines. Continuous Ability to provide assistance in the event of an emergency. Occasional  Direct Healthcare Services:  Perform activities that require standing / walking with the ability to vary / adjust physical position or activity. Occasional Lift a maximum of 30 pounds unassisted.  Occasional    Use upper & lower extremities, engage in bending
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