Program Manager II - Executive Operations

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job SummaryThe Division of Neuropsychiatry and Interventional Psychiatry at Mass General Brigham and Harvard Medical School integrates research, innovation, clinical care, and training across a large and dynamic clinical neuroscience portfolio.Reporting to the Division Chief, the Program Manager for Executive Operations will lead execution across a complex, multi-domain portfolio spanning division strategy, research, innovation, training, and clinical initiatives, ensuring that high-impact work progresses reliably from planning through completion.This role serves as the strategic operational partner to the Division Chief, translating priorities into coordinated execution across teams, maintaining visibility across active workstreams, and managing dependencies and decision points to ensure timely progress. The role integrates program management and executive support, strategically managing the Division Chief’s agenda and using structured workflows and stakeholder coordination to drive execution across the Division’s strategic priorities. QualificationsCore Responsibilities1. Strategic Portfolio Oversight & ExecutionOversee execution across strategic initiatives spanning research, innovation, education, and clinical programs, ensuring projects progress on scheduleTranslate strategic priorities into structured, actionable plans with timelines and milestones, coordinating stakeholders and dependencies across functionsMaintain portfolio-level visibility (dashboards, trackers, status reviews)Identify key dependencies, risks, bottlenecks, delays, and decision points early and drive resolution through coordination, escalation, and follow-throughEnsure all projects have clear next actions, ownership, and deadlines, and maintain momentum across workstreamsActively intervene when workstreams stall or drift off timeline, working through stakeholders to re-establish progressOversee and coordinate the development and dissemination of internal and external communications (e.g., newsletters, reports, outreach materials) to support divisional visibility among academic, clinical, and external partners, in collaboration with administrative staff and MGB communications/development officesPartner with a dedicated research operations manager responsible for day-to-day study execution, research staff oversight, and research infrastructure, focusing on alignment, prioritization, and integration with divisional priorities rather than direct management of research teams or infrastructure development2. Information Synthesis & Decision Support Convert high-volume inputs into concise, decision-ready outputsPrepare pre-meeting briefs, including:Objective of the meetingKey decisions requiredRisks and trade-offsIntegrate information across strategic domains (research, innovation, education, clinical, administrative, etc.) to maintain a clear, up-to-date view of priorities, risks, bottlenecks, and decision points requiring executive attentionStructure incoming information (email, documents, requests) into actionable workflows3. Stakeholder Coordination & ExecutionServe as a proxy for the division chief in selected internal meetings, facilitating coordination, capturing decisions, and ensuring follow-through, while escalating strategic or domain-specific issues as neededAlign stakeholders across functions, teams, and external partners to ensure coordinated execution.Ensure execution by translating decisions into clear ownership, documenting decisions, tracking progress, and maintaining accountability to completion.Resolve operational issues independently; escalate only when necessarySupport prioritization and delegation across teams4. Executive Calendar Architecture Own and manage the executive calendar, including scheduling, coordination, and prioritization across stakeholders.Translate portfolio priorities into intentional time allocation, ensuring focus on the highest-impact work.Design and maintain a dynamic, forward-looking, priority-driven calendar aligned with evolving priorities and execution needs. Triage and gatekeep meeting requests based on portfolio impact and urgency5. Operational Infrastructure & Workflow DesignBuild and maintain systems to support prioritization, decision-making, and follow-through, including:Project and task trackingWeekly review and prioritization cyclesDecision-making and accountabilityMeeting preparation and follow-upImplement tools and processes that improve execution reliability and transparencyOptimize workflows supporting executive priorities across domains (research, innovation, education, clinical, administration, leadership)Required Qualifications5+ years in program management, consulting, operations, or chief-of-staff rolesDemonstrated ability to manage complex, multi-stakeholder initiativesStrong analytical and synthesis skills (ability to distill complexity into decisions)Experience supporting senior leadership in academic medicine, healthcare, or similarly complex environmentsHigh level of discretion, judgment, and ownershipPreferred QualificationsFamiliarity with academic medical centers and research operationsExperience with grant development, clinical program expansion, or multi-site initiativesProficiency in designing and implementing task tracking, dashboarding, and workflow systems with project management tools (e.g., ClickUp, Asana, Airtable) and Microsoft ecosystemCore Competencies Execution discipline: drives workstreams from concept to completionPri