SQPE Specialist I

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.                        We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.                                    Job TitleSQPE Specialist I                        LocationAkron                    FacilityAkron General Medical Center                     DepartmentOffice of SQPE South-Clinical and Operational Improvement                      Job CodeT97901                     ShiftDays                       Schedule8:00am-5:00pm                       Job Summary                         Job DetailsJoin us at Cleveland Clinic Akron General Hospital where we have been providing world-class care to our community for over 100 years. Here, we strive for patient-centered care and comfort with our collaborative team of healthcare professionals. We are committed to serving the community and treat our patients as family. Cleveland Clinic strives to be an international leader in patient safety. As a Safety Quality and Patient Experience (SQPE) Specialist, you will direct our safety, quality and patient experience work. In this role, you will gain ample resources to learn and grow and comprehensive benefits that invest in your health, your physical and mental well-being and your future.  A caregiver in this position works Monday through Friday from 8:00am to 5:00pm with no weekends or on-call requirements.  A caregiver who excels in this role will:  Direct safety, quality, and patient experience work within assigned scope of responsibility. Coordinate and implement improvement initiatives using the Cleveland Clinic Improvement Model. Coordinate with cross functional stakeholders to ensure compliance with all standards and favorable performance on safety, quality, utilization, and experience metrics.  Participate in engraining the safety, quality, and experience requirements as outlined by regulatory and accreditation bodies. Manage performance improvement regarding SQPE with all departments providing patient care.  Understand and implement elements of performance as outlined by regulations, bylaws, and rules and regulations established by the medical staff.  Act as the primary resource for staff to facilitate overall operations of programs.  Develop meaningful quality assurance and improvement activities with clinical and operations leadership to establish when a deviation in standard practice has occurred.  Act as a consultant in educating and evaluating clinical and support department staff regarding quality management regulations and standards of care.  Support medical staff quality assurance activities such as peer review, ongoing professional practice evaluation, and focused professional practice evaluation.  Incorporate regulatory and accreditation standards into improvement activities around SQPE.  Collaborate on development of required plans such as the performance improvement plan, safety plan, infection control plan, and others as required by governance.  Incorporate enterprise priorities and regulatory requirements and benchmarks ensuring alignment to one standard of care across locations.  Drive continuous improvement activity around quality, safety and patient experience priorities and coordinate improvement projects.  Facilitate dashboard reviews, data analysis and decision-making from data.  Manage stakeholder relationships, project risks and project changes.  Lead projects and facilitate multidisciplinary teams leveraging advanced continuous improvement and project management tools.  Coach smaller improvement teams to success with their quality improvement projects at the local level.  Report on medical errors/near misses and corrective actions taken.  Oversee the management and use of medical error information.  Apply the Cleveland Clinic cause analysis process to identify key factors that lead to failures in SQPE.  Minimum qualifications for the ideal future caregiver include:  Bachelor’s Degree in Nursing, Healthcare Administration, Business, Engineering or a related field  Five years of related experience with SQPE and performance improvement programs or related healthcare experience Minimum one (1) year of related experience with Safety, Quality, Patient Experience, Accreditation, Risk, Clinical, or Continuous ImprovementUnderstanding of patient safety best practices, joint commission standards, and conditions of participationPreferred qualifications for the ideal future caregiver include:  Master’s Degree Preferred Certified Patient Safety Professional (CPPS)Preferred Certified Professional in Healthcare Quality (CPHQ) preferred and can be accepted in lieu of CPPSRegistered NurseHealthcare Accreditation Certification Program (HACP) or Certified Joint Commission Professional (CJCP) Process Improvement Certification preferred: Lean, Six Sigma, etc.Certified in Infection Control (CIC)Certified Patient Experience Professional (CPXP)Preferred experience in working with Joint Commission, HFAP, CMS (Centers for Medicare and Medicaid: Government agency that provides reimbursement for accredited trainees) surveys process preferably in a leadership/coordination roleClinical experiencePhysical Requirements:Ability to communicate and exchange accurate information.Ability to perform work in a stationary position for extended periods.Ability to work with physical records or operate a computer or other office equipment.In some locations, ability to travel throughout the hospital system.In some locations the ability to move up to 25 lbs.Personal Protective Equipment:Follow standard precautions using personal protective equipment as required.                       The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health Sys