Asset Operations Support Representative

Career Area: Job Description:Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.Your Work Shapes the World at Caterpillar Inc.  Our common values and focus on inclusion and respect drive the decisions made by our company, teams, and people. This is why we are committed to hiring and building diverse team representatives of the customers we serve globally. When you join our team, you can apply your unique life and job experiences and work in an environment where your ideas are heard, your contributions are celebrated, and your whole-self matters. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. About Cat Financial  Cat Financial is a subsidiary of Caterpillar Inc., the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For more than 40 years, Cat Financial has provided a wide range of financing solutions to customers and Cat® dealers for machines, engines, Solar® gas turbines, genuine Cat parts and services. Headquartered in Nashville, Tennessee, Cat Financial serves customers globally with offices and subsidiaries located throughout North and South America, Asia, Australia, Europe and Africa. Visit cat.com to learn more about Cat Financial. Role DefinitionProvide operational support to sales staff and business partners for the sale of used equipment.ResponsibilitiesCollect and validate information needed to inventory and sell assets.Update asset and system records throughout remarketing process. Ensure all legal and compliance requirements are met, including process controls and regulatory filings.Coordinate asset transportation, auction consignment, and used equipment listings.Administer asset payables, sales holds, invoices, and cash applications Manage front-end returns process, including intake, validation, and system entry of returned assets to support accurate remarketing and inventory control.​Degree RequirementDegree or equivalent experience desiredSkill DescriptorsCustomer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.  Level Working Knowledge: •    Communicates the importance of customer needs/expectations and commits to resolving them.•    Researches and verifies customer needs and expectations.•    Solicits customer satisfaction feedback and acts on improvement opportunities.•    Helps link organizational objectives to customer needs and expectations.•    Meets regularly with customers to understand their wants, needs and expectations.Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner. Level Working Knowledge: •    Provides a quality of service that customers describe as excellent.•    Resolves common customer problems.•    Responds to unexpected customer requests with a sense of urgency and positive action.•    Provides direct service to internal or external customers.•    Documents customer complaints in a timely manner.Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.  Level Working Knowledge: •    Accurately gauges the impact and cost of errors, omissions, and oversights.•    Utilizes specific approaches and tools for checking and cross-checking outputs.•    Processes limited amounts of detailed information with good accuracy.•    Learns from mistakes and applies lessons learned.•    Develops and uses checklists to ensure that information goes out error-free.Collaborating: Knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner. Level Working Knowledge: •    Demonstrates experience participating in productive collaborative processes.•    Under guidance, initiates collaborative meetings.•    Assists in communicating shared goals with diverse groups and parties.•    Helps promote collaboration across generations, functions, regions, and levels.•    Helps solve business problems and meet business goals through collaborative processes.Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment. Level Working Knowledge: •    Applies an assigned technique for critical thinking in a decision-making process.•    Identifies, obtains, and organizes relevant data and ideas.•    Participates in documenting data, ideas, players, stakeholders, and processes.•    Recognizes, clarifies, and prioritizes concerns.•    Assists in assessing risks, benefits and consideration of alternatives.Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communica