Canada Sr Services Manager

Job Description SummaryThe Canada T700/CT7 TrueChoice Defense Services Manager is accountable for delivering all contracted requirements and leading a cross-functional, matrixed team supporting T700 and CT7 engine repairs and services. This role is the primary point of contact in Canada for all military end-use T700/CT7 contractual interactions with GE Aerospace and is responsible for the customer’s overall experience and operational readiness outcomes.In addition, this leader will oversee Rotorcraft Entry-into-Service (EIS) global efforts—supporting customers establishing new or expanding GE Aerospace-powered rotary-wing fleets. This role may also support other countries as business needs require.Job DescriptionJob TitleCanada Sr Services Manager (T700/CT7 True Choice Defense)Company Intro/About GE AerospaceGE Aerospace is a world-leading provider of jet and turboshaft engines, components, and integrated systems for commercial and military aircraft. We advance aviation technology with a relentless focus on safety, quality, and innovation, helping our customers tackle their most complex challenges while defining the future of flight.Site, Business, OR Functional Area OverviewThis role sits within True Choice Defense Services supporting T700 and CT7 engine repairs and sustainment for military end-use customers in Canada, while also leading Rotorcraft Entry-into-Service (EIS) efforts globally. The position operates in a highly collaborative, matrixed environment, coordinating across GE Aerospace services, engineering, materials, and commercial teams and partnering with customers and MROs to drive readiness outcomes.Role OverviewThe Canada T700/CT7 True Choice Defense Services Manager is accountable for delivering all contracted requirements and leading a cross-functional, matrixed team supporting T700 and CT7 engine repairs and services. This role is the primary point of contact in Canada for all military end-use T700/CT7 contractual interactions with GE Aerospace and is responsible for the customer’s overall experience and operational readiness outcomes.In addition, this leader will oversee global Rotorcraft Entry-into-Service (EIS) efforts, supporting customers who are establishing new or expanding GE Aerospace-powered rotary-wing fleets. The role may also support other countries as business needs require.Key ResponsibilitiesCustomer Leadership: Own the customer interface for all military end-use T700/CT7 sustainment activities in Canada, including RFQs, contractual interactions, and overall customer experience. Program Governance: Lead recurring customer program reviews (status, program management, technical) to communicate fleet readiness, risks, and mitigation plans. Cross-Functional Integration: Coordinate execution across internal teams (CPM, FSRs, FSE, Repair Engineering, Materials/CAM, Sales, Services) and external partners to meet readiness and SQDC targets. MRO Performance Management: Manage MRO relationships and performance, including engine/component evaluations, repair proposals, and regular repair status reviews to drive on-time delivery. Proposal Development: Prepare and deliver engine and component repair proposals by consolidating technical, commercial, and schedule inputs from MROs and internal teams. Materials and Provisioning: Lead forecasting and provisioning planning with the customer and internal materials team to define provisioning requirements and support engine/component shop visits. Turnaround Time (TAT) Improvement: Drive TAT improvements by integrating forecasts, part demand, shipments, inventory, and MRO execution; resolve constraints and optimize material flow. Reporting and Accountability: Maintain clear reporting on engine and inventory status, KPIs, and contract deliverables (including CDRLs) to ensure transparency and accountability. Renewals and Commercial Execution: Lead renewal and commercial activities, including CRM opportunity management, cost build-ups, pricing, and proposal development within guidelines. Fleet Transitions and Growth: Support fleet transitions and growth (including T700 to CT7 sustainment) and develop EIS and True Choice Defense campaign packages for new or expanding fleets. Global EIS Leadership: Lead entry-into-service planning through proposal for new or expanding GE-powered rotary-wing fleets, including spares provisioning, support equipment, training, True Choice Defense solutions, and digital tools to achieve readiness objectives from day one.Required QualificationsEducation: Bachelor’s degree from an accredited college or university (or equivalent experience)Experience: 1–3 years of experience in Customer Management or Project ManagementAdditional InformationThe base pay range for this position is $135,000.00 - 180,000.00 USD Annual .The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. This position is also eligible for an annual discretionary bonus based on a percentage of your base salary/ commission based on the plan.  This posting is expected to close on June 10th, 2026GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness. GE Aerospace (General Electric Company or the Company) and its aff