Retainer Management Team Manager (Remote)

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.About the Role:CrowdStrike is looking for a highly motivated and operationally focused Retainer Management Team Manager to lead and scale a growing team of consultants responsible for managing CrowdStrike's retainer customer relationships, program operations, and drive customer success. The Retainer Management team serves as a trusted point of contact for customers holding CrowdStrike retainer services, ensuring they are prepared, engaged, and deriving maximum value from their investment.As the team expands in both headcount and remit, this Manager will be the operational backbone of the function — owning people management, team processes, business operations, and program consistency. This is a people-first leadership role for someone who thrives in a high pace environment focused on building high-performing teams, driving operational excellence, collaborating cross-functionally, and creating the structures that allow consultants to do their best work.Am I a Retainer Management Team Manager Candidate?Are you energized by building and developing teams, and do you take genuine pride in the growth of the people around you?Do you have a track record of running operationally sound programs with clear processes, accountability, and measurable outcomes?Are you comfortable being the escalation point for complex customer situations and internal stakeholder challenges?Do you thrive in fast-paced environments where you can combine strategic thinking with hands-on execution?Are you skilled at identifying gaps in processes and turning them into scalable, repeatable solutions?Do you enjoy working cross-functionally — aligning with Sales, Delivery, and leadership to drive shared outcomes?Are you a clear, confident communicator who can engage effectively with customers, executives, and individual contributors alike?Do you find satisfaction in creating clarity, structure, and consistency across a distributed team?Are you passionate about cybersecurity and motivated by helping customers be better prepared to respond to threats?What You'll Do: People Leadership & Team DevelopmentDirectly manage a team of Associate Consultants, Consultants, Senior Consultants, and Principal Consultants across the Retainer Management functionProvide regular coaching, feedback, and career development support through 1:1s, HR processes, and documented development plansLead hiring, onboarding, and training of new team members as the team scalesIdentify and develop high-potential team members, supporting progression through the career matrixOperational & Program ManagementOwn the day-to-day operational health of the Retainer Management program, ensuring consistent execution of account management activities, customer engagement cadences, and program administrationDevelop, maintain, and continuously improve team processes, operating procedures, and documentation to support scalability and qualityMonitor team workload distribution and capacity, making adjustments to ensure optimal coverage and customer continuityOversee program reporting, data integrity, and operational metrics to provide leadership with timely and accurate visibility into team performanceServe as the primary escalation point for complex, sensitive, or high-priority customer situations requiring managerial involvementBusiness & Stakeholder ManagementAct as a key liaison between the Retainer Management team and internal stakeholders including Sales, Service Delivery, and CrowdStrike leadershipSupport alignment between customer needs and CrowdStrike service capabilities, facilitating coordination across teamsContribute to business planning, headcount forecasting, and team strategy in support of organizational growth objectivesIdentify and support cross-sell and upsell opportunities in partnership with Sales, ensuring the team is positioned to contribute to revenue outcomesRepresent the Retainer Management team in cross-functional forums, leadership discussions, and planning cyclesQuality & Continuous ImprovementUphold and promote high standards of quality across all customer-facing activities and internal operationsProactively identify gaps in team capabilities, tooling, or processes and lead initiatives to address themDrive adoption of best practices and ensure consistency in how the team engages with customers and executes program responsibilitiesLead or sponsor OKR-aligned projects and improvement initiatives with measurable outcomesWhat You'll Need: Successful candidates will have meaningful experience in several of the following areas, with demonstrated examples of people management capabilities.People Leadership & Management: You have directly managed a team and owned the full employee lifecycle — from hiring and onboarding through to performance management, coaching, and career development. You invest genuinely in your people's growth, navigate difficult situations with professionalism and good judgment, and understand that your team's success is your success.Program or Operations Management: You have owned the operational health of a program or function, including process design, documentation, reporting, an