Associate Director, WW Commercialization Field AI Transformation Learning, Commercialization Learning, Center of Excellence

Working with UsChallenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.The Worldwide Commercialization Learning (WWCL) Centre of Excellence is seeking a bold, commercially minded learning leader to serve as Associate Director, WW Commercialization Field AI Transformation Learning.This role is the single point of accountability within the WWCL CoE for the skills and behavioral change learning strategy underpinning Rewire the Field, BMS's enterprise-wide initiative to drive impactful and intelligent customer engagement through AI-enabled field transformation. Where the AD, WW Customer Engagement Platform Skills Development owns the platform and tool-layer learning, this role owns what is built on top: ensuring field teams develop the skills, mindsets, and ways of working required to maximize the value of AI-enabled tools.While Rewire the Field defines the near-term focus, the role is designed to endure as the CoE's primary learning partner to CASA (Commercialization AI Strategy & Analytics) for the broader enterprise field AI agenda. Within the WWCL operating model it serves as the Learning Partner Lead for this portfolio, with no direct line management responsibility but access to an allocated pool of Senior Managers within the CoE.In this role, the Associate Director partners closely with:CASA leadership and Rewire the Field program leadership, co-creating and aligning the skills and learning strategy to the program’s priorities and change management agenda; serving as the CoE's Change Strategy Lead within the program governance structureDirector, AI Field Capabilities and Director(s), AI Field Transformation (TA-aligned), as the primary CoE learning interface for CASA's field transformation leaders across therapeutic areasAD, WW Customer Engagement Platform Skills Development, as a named collaborator within the Rewire the Field governance structure, ensuring a coherent, non-duplicative end-to-end learner experience across the platform and skills layersLEAP delivery teams as Learning Partner Lead for this portfolio, owning demand plans, routing priorities, and portfolio-level escalationUS and International Commercial and Medical Learning teams to ensure programs are relevant, locally deployable, and consistently executedEnterprise Learning and Digital Learning Solution Partner (DLSP) teams to optimize program deployment, learner journey design, and adoption trackingSenior Managers (CoE agile pool) providing strategic direction and delivery accountability to allocated Senior Managers supporting the portfolioPrimary responsibilities:Rewire the Field Learning Strategy, Change & Program LeadershipOwn the end-to-end skills and behavioral change learning strategy for Rewire the Field, translating the program vision into a coherent, phased, and measurable learning roadmapServe as the Change Strategy Lead within the Rewire the Field program governance structure, leading the change management, communications, and training workstream in partnership with CASA program leadershipDefine how learning supports each solution pillar, building the skills, behaviors, and new ways of working required to maximize the value of AI-enabled tools, not simply technical proficiencyLead a demonstration-led adoption approach, ensuring field teams have a clear and compelling "what's in it for me" narrative for each AI-enabled capabilityPartner with the AD, WW Customer Engagement Platform Skills Development to ensure a coherent learner journey across the platform and skills layers, maintaining clear accountability boundariesEnsure the learning strategy remains coherent as the program evolves from near-term quick wins to longer-term capability buildSkills Strategy & FrameworksTranslate Rewire the Field requirements and CASA's AI field capability vision into role-based skills frameworks and learning pathways for Commercial and Medical field populationsDefine the skills and behaviors required in a rewired field environment — spanning AI fluency, data-driven decision making, insight-led customer engagement, and agile field workflowsEnsure frameworks are globally consistent and appropriately flexible for therapeutic area and market nuances, with an initial US focusPartner with CoE Curriculum and Pathway teams to integrate Rewire the Field skills into the broader WW Commercialization skills architectureLearning Execution & DeliveryDrive end-to-end execution of Rewire the Field learning programs — from needs assessment and design through deployment, adoption tracking, and sustainmentProvide strategic direction to Senior Managers drawn from the CoE agile pool, ensuring clarity of brief, quality standards, and delivery accountabilityEnsure all solutions are high-impact, grounded in adult learning principles, and include reinforcement mechanisms to drive behavior change at moments that matterDefine and track success metrics to evaluate adoption, behavior change, and business impact — building the evidence base linking learning to field performance outcomesMaintain a forward-looking view of the active demand pipeline, reporting to the Senior Director and contributing to program governance forumsLearning Pa