Marketing Science Operations, Associate Director

Career CategorySales & Marketing OperationsJob DescriptionJoin Amgen’s Mission of Serving PatientsAt Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.Marketing Science Operations, Associate DirectorWhat you will doLet’s change the world. Amgen’s Data Science organization is seeking a US-based Marketing Science Operations (MSO), Associate Director (AD) to serve as the US business-facing lead for BI and Data Engineering delivery within Marketing Science. This role provides leadership for a distributed global team spanning analytics, business intelligence, marketing, and data functions. The AD is accountable for driving alignment, prioritization, and high-quality delivery across cross-functional BI and data engineering teams, along with external partners. This role is responsible for advancing the analytics and BI landscape through innovation, scalability, and capability expansion. The AD will drive the integration of AI/ML-enabled analytics, automation, and next-generation data capabilities into core workflows, shaping the platform roadmap and enabling more predictive, data-driven decision-making. This role also establishes governance and standards to ensure sustainable growth and serves as the primary escalation point prior to Director involvement. This is a high-visibility role requiring strong business acumen, operational rigor, and cross-functional leadership. This is a Flexible Commuter role based at Amgen’s Thousand Oaks, CA or Deerfield, IL site, requiring on-site presence 1-2 days per week. Key Responsibilities  1. Business & Executive Leadership Frame KPIs and align metrics across Investment Analytics and Media Analytics initiatives. Translate business priorities into structured analytical roadmaps. Lead insight synthesis and ensure executive-ready delivery. Serve as primary US stakeholder interface for BI workstream under MSO workstream. 2. Portfolio Governance & Capacity Planning Own portfolio prioritization and demand intake across Business Intelligence and Data Engineering workstreams.Drive quarterly capacity planning and resource forecasting. Ensure alignment between business priorities and delivery roadmaps. Serve as first escalation layer before Director involvement. 3. Tableau Platform & Team Leadership Provide functional leadership for the Tableau team (managers and analysts). Define and own the Tableau roadmap aligned to business and enterprise strategy. Establish governance standards for dashboard lifecycle, quality, and change management. Promote scalable design, self-service enablement, and performance optimization. 4. Cross-Vendor & Cross-Geo Orchestration Coordinate delivery across ACCP, AIN, and offshore teams. Ensure clarity in roles, accountability, and execution standards. Drive transparency on delivery status, risks, and mitigation plans. 5. Standardization & Automation Standardize KPI definitions, reporting frameworks, and documentation practices. Own the MSO automation and innovation roadmap with defined milestones. Drive process improvements to enhance efficiency, scalability, and speed-to-insight.What we expect of youWe are all different, yet we all use our unique contributions to serve patients. The professional we seek is a strategic, business-facing analytics leader with the following qualifications. Basic Qualifications:Doctorate degree and 3 years of data science, analytics, marketing operations, or related experience OR Master’s degree and 5 years of data science, analytics, marketing operations, or related experience OR Bachelor’s degree and 7 years of data science, analytics, marketing operations, or related experience OR Associate’s degree and 12 years of data science, analytics, marketing operations, or related experience OR High school diploma / GED and 14 years of data science, analytics, marketing operations, or related experience Preferred Qualifications:8+ years of experience in business intelligence, marketing science, marketing analytics, or analytics program leadership. Experience managing portfolio governance and capacity planning. Proven ability to lead cross-vendor and globally distributed delivery models. Strong executive communication and stakeholder management skills. Experience driving automation, standardization, and operational improvement initiatives. Experience in biotechnology, pharmaceutical, or regulated industries preferred. What you can expect of usAs we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare p