Technical Program Manager - HR Service Delivery Optimization

Job Description: Our Opportunity: The Technical Program Manager (TPM) will be a key role in the Delivery Optimization team within HR Systems & Solutions. This role will focus on ensuring HR programs, projects and processes are effectively defined and delivered both timely and accurately. This role will operate and regulate service delivery, coordination, communication and identify optimization needs while managing to standards of program governance. The TPM will also serve as the central point of presentation and report development to support standard business meetings and requirements. In this role you will serve as a key partner both internally to the HR function as well as to several business partners across the organization and must possess and demonstrate strong skills in delivering results, planning and organizing, project and process execution, reporting and overall partnership. This is both a hands-on and a strategic role, requiring creativity, data fluency, excellent facilitation, influencing, and stakeholder management skills. The successful candidate will have a demonstrated track record of coaching, developing, and mentoring Team Members to design and deliver projects and programs to deliver key outcomes efficiently and successfully. In this role, you will bring our Workday technical roadmap to life across all phases of planning, development, and production readiness and launch to ensure our Workday technology fits seamlessly with our overall Chewtopian experience goals. What you'll do: Service Delivery Optimization: Uphold Delivery Optimization standard as a center of quality, productivity, and reliability. Ensure that systems, procedures, and methodologies are in place to support outstanding service delivery including managing key communications and meeting cadences to support the flow of information between key functional leaders Analyze internal processes and create strategies for service delivery optimization with focus on simplification efforts, process improvement, restructuring processes, and employee engagement Collaborate with partners such as HR, Operations, IT, Finance and product owners to analyze and define the technical needs and develop product optimization roadmap Maintain high performance levels for service-related processes and implement improvement activities wherever necessary Adapt to shifting priorities and the changing demands of business, manage ambiguity, deliver results with a sense of urgency, and thrive in a fast-paced environment Listen for understanding what motivates partners and customers; drives alignment and business opportunities through communications and leadership; cultivating and bringing to bear a strong network of internal and external leaders Project Management: Lead cross-team and/or multi-phase projects from design through implementation with a focus on security and scalability. Develop a deep understanding of projects to gain insights into the scope of service delivery Lead the project planning process; works with individual program/project leads to establish problem statements, plans, success criteria, business benefits, benchmarks, and dependencies whole mitigating technical feasibility Facilitate cross-functional and program discussions to close open items and pending decisions where applicable (i.e., risks, issues, and change requests) Analyze the actual performance against the plan and adjust to be consistent with plan objectives and overall committed timelines are met Ensure documentation of all major plan changes in scope, approach, and date delivery Maintain detailed project records and produce professional and timely reports and presentations to support communication strategy Conduct project risk and assessments for program portfolio and creates plans to mitigate portfolio derailments Take accountability for technical service delivery performance, meet customer expectations, and drive future demand Communication: Define a simplified communication strategy between program participants and project streams to summarize progress