Manager Technical Service

Work Flexibility: Field-based​​We are looking to hire a Technical Services Manager to provide strategic leadership and ensure operational excellence for field service and repair center teams across KSA.What you will do:​Provide strategic & commercial leadership​Own and lead commercial and operational service strategy across the region.​Drive ProCare services contract growth through collaboration with Sales and Marketing teams.​Ensure service offerings are positioned, marketed, and priced effectively across regions.​Represent the ProCare business within regional steering committees and leadership teams.​Champion a customer-centric culture that delivers memorable service experiences and increases loyalty and sales.​Partner with internal departments including Customer Care, Distribution, HR, RAQA, and Finance to support seamless service delivery.​Align and collaborate with US ProCare and other EMEA Service teams to leverage best practices and unify global service strategies.​Ensure consistent messaging and execution of service programs aligned with corporate objectives.​Use data-driven decision-making to identify and implement continuous improvement initiatives.​Monitor performance metrics (KPOs and KPIs) to track regional service outcomes and identify areas for growth and optimization.​​Provide direct leadership, coaching, and support to regional service managers and high-potential team members.​Own all aspects of talent management including recruiting, onboarding, performance management, training, and career development.​Foster an accountable, high-performing team culture that reflects Stryker’s values and expectations.​Manage regional service financials, including budgeting, forecasting, and P&L performance.​Identify cost-control and revenue-generating opportunities aligned with fiscal objectives.What you need:​Required:​Bachelor's degree in Business Administration, Engineering, or a related field (or equivalent professional experience).​​​​​​Minimum 8 years of relevant industry experience in technical service, operations, or engineering.​At least 5 years of people management experience, preferably in a matrixed, global organization.​Proven ability to lead cross-functional teams and collaborate with senior stakeholders.​Demonstrated experience in driving service contract growth and managing complex business relationships.​Strong financial acumen, including managing budgets and P&L statements.​Fluent in English and Arabic.​​​​​​Must be able to travel up to 40% of the time within the region.​Ability to work in varied environments, including repair centers, hospitals, and corporate offices.​Must be able to manage time, stress, and complex cross-functional interactions effectively.Preferred:​​MBA or advanced degree in business, engineering, or management.​Experience of transitioning from an indirect to direct modelTravel Percentage: None