Director, Commercial Data Product Owner

Working with UsChallenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.Summary:The Director, Commercial Data Product Owner will implement and operationalize the commercialization data product strategy. This role focuses on execution: translating the product roadmap into deliverables, managing backlog, linking technical teams with business owners, and ensuring commercial data products are built, deployed, and adopted effectively.The Director will work closely with Brand, Sales, Medical, Market Access, Business Insights & Technology, and other stakeholders to ensure data products support launch readiness, customer and patient insights, and commercialization operations. They will oversee the life-cycle of specific data product offerings (e.g., Customer 360, Payer 360, Incentive Comp Data Mart, Patient, Market Access, Medical), ensure integration with systems, data governance, quality, and deliver business impact.The Director will manage technical workstreams, vendor relationships, and deployment timelines while ensuring adoption, training, and usage by commercialization teams. They will provide regular metrics on product performance and collaborate with analytics teams to refine and evolve products over time. The Director will also hire, coach and develop a small team of product managers/analysts and ensure the product delivery culture supports agility, responsiveness, and commercial value.Responsibilities:Implement Commercialization Data Product RoadmapTranslate the strategic roadmap into detailed delivery plans, release schedules and product backlogs.Work with Business Insights & Technology to align technical scope, resources, dependencies and timelines.Prioritize features, enhancements and technical debt based on business value, ROI and resource constraints.Manage Product Lifecycle & DeliveryLead development processes for data product teams including sprint planning, backlog refinement, user-stories, acceptance criteria and release management.Oversee end-to-end delivery from requirements gathering to build, test, deploy and operate.Ensure product documentation, versioning, and support models are in place and maintained.Stakeholder Engagement & Business Requirements TranslationPartner with Brand, Sales, Medical, Market Access, and other commercialization stakeholders to gather requirements and define use cases.Translate business workflows into technical requirements, design specs and user stories.Maintain clear product vision and advocate for the product among stakeholders to secure alignment and adoption.Data Integration, Quality & Governance SupportCoordinate with Data Engineering, Architecture and Governance teams to ensure data sources (HCP, patient, claims, CRM, distribution) are integrated and fit for purpose.Monitor data quality, completeness, latency and usage metrics; escalate and remediate issues.Support the enforcement of business rules, metadata standards and governance frameworks defined at the Executive Director level.Monitor Performance, Reliability & Operational Excellence of Data ProductsEstablish and track operational KPIs for data product performance (e.g., data refresh SLAs, latency, uptime, data completeness/accuracy)Work with Business Insights & Technology to proactively troubleshoot technical issues, manage incidents, and coordinate root-cause analysis and prevention plansEnsure scalability, maintainability, and performance are considered in all enhancement requests and product decisionsMaintain robust access controls, data security protocols, and change management procedures aligned with Bristol Myers Squibb policies and regulatory requirementAdoption & Value RealizationDevelop and execute enablement plans including training, launch communications, user guides and dashboards for business users.Track usage metrics (e.g., number of users, queries/run rates, decision-impact, commercial outcomes) and report progress to leadership.Gather user feedback, identify barriers, and drive product refinements to increase value and adoption.Vendor & Budget OversightManage vendors/partners responsible for build, integration, and operations of data product components; ensure SLA adherence and value delivery.Monitor spend related to assigned data product(s), contribute to budget planning and manage costs within agreed parameters.Evaluate potential technology or vendor options for future product enhancements and scalabilityQualifications:Bachelor’s degree in a relevant field (Business, Information Systems, Data/Computer Science, Engineering, Statistics, or related).Advanced degree (MBA, MS) is a plus—especially for cross-functional leadership and commercialization strategy execution.Minimum 8 years years in commercial pharma/biotech data, analyticsMinimum 4 years leading data product deliveryKey competencies desired:Product Ownership & Technical DeliveryExpertise in owning digital/data products as business offerings: backlog management, agile delivery, release planning, quality gate control.Technical fluency to engage with engineers and architects in defining system requirements, integrations and platform capabilities.Commercialization & Customer OrientationSt