Associate Director - eCOA Delivery

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.Position SummaryThe Associate Director – eCOA Delivery serves as the primary execution partner for electronic Clinical Outcome Assessment (eCOA) activities at the trial level — owning end-to-end planning, coordination, and delivery of eCOA go-lives and study builds across the portfolio.This role is the operational backbone of eCOA delivery. The Associate Director (AD) translates strategy and therapeutic area priorities into disciplined trial execution — managing integrated project plans, cross-functional hand-offs, vendor deliverables, and risk mitigation to ensure eCOA activities are completed on time, within scope, and to Lilly quality standards.This is a senior individual contributor role that operates through influence, operational expertise, and cross-functional collaboration. The AD- eCOA Delivery drives efficiency and standardization at the trial level while feeding critical delivery insights back to eCOA leadership to inform portfolio-level strategy, platform improvements, and systemic issue prevention.Primary Responsibilities1. Trial-Level eCOA Delivery & ExecutionOwn end-to-end planning and delivery of eCOA trial-level activities, including study build, instrument configuration, translation, migration, and go-live execution on the eCOA platformDevelop, manage, and maintain integrated project plans for eCOA builds across assigned trials — ensuring milestones, hand-offs, and dependencies are clearly defined and trackedLead and be responsible for all eCOA deliverables across multiple roles and functions, ensuring timeliness, quality, and compliance with GCP, 21 CFR Part 11, and Lilly quality standardsConduct regular operational reviews to manage progress, surface issues, and align internal and external stakeholders on trial-level prioritiesPartner closely with the Study Build team to embed improved procedures, tools, and training into future eCOA builds — sharing lessons learned that can be adopted across the portfolioServe as the primary trial-level execution partner to eCOA leadership, providing regular and accurate delivery status, risks, and emerging issues across assigned studies2. Risk Management & Issue ResolutionProactively identify, assess, and communicate trial-level risks — partnering with eCOA leadership and build teams to develop and implement mitigation strategies and contingency plansTrack and resolve delivery issues within the trial, elevating systemic or multi-trial patterns to leadership for root cause analysis and durable solutionMonitor vendor deliverables and hold external partners accountable to timelines, quality standards, and contractual commitments — flagging performance concerns to leadership and the Vendor Management group as neededMaintain transparency on trial delivery status with all relevant business partners — ensuring no critical issues reach leadership without prior proactive communication from this role3. Communication & Stakeholder ManagementCoordinate meeting logistics, prepare clear agendas, drive alignment and action itemsMaintain accurate documentation of key decisions, actions, and project changes to ensure organizational transparency and audit readinessFacilitate efficient information sharing across global teams and external vendors, adapting communication style to audience needs — operational and outcomes oriented for delivery teams, appropriately summarized for leadershipCommunicate effectively across diverse global teams to support data-driven decision-making and alignment at the trial levelContribute delivery-level insights to platform roadmap and process improvement discussions — communicating build challenges, configuration gaps, and platform limitations to inform leadership advocacy with the product team4. Operational ExcellenceDrive standardization, and efficiency across eCOA trial delivery — lead initiatives to reduce cycle time, eliminate operational waste, and improve build qualityIdentify and communicate evolving process improvement opportunities based on trial delivery experience — partnering with leadership to prioritize and implement systemic improvementsMeasure and enhance team proficiency with new processes, tools, and systems; facilitate shared learning within the delivery team and contribute to broader community of practice sessionsEngage in shared learning forums and improvement initiatives, implementing agreed process changes and feeding back on their effectiveness at the trial levelRepresent eCOA trial delivery in enterprise-level operational initiatives, contributing to capability advancement across the eCOA ecosystemWhat Success Looks Like in This RoleAt 90 days:Deep familiarity established with assigned trial portfolio, key business partner relationships, and study build processesIntegrated project plans are in place and actively managed for all assigned studiesA clear and consistent communication cadence with eCOA leadership and cross-functional partners is operationalAt 6 months:Recognized by study teams, vendors, and cross-functional partners as a reliable, organized, and proactive delivery partnerTrial-level risks are being identified and elevated early, with appropriate mitigation plansDelivery insights are actively informing portfolio strategy and process improvement initiativesAt 12 months:Demonstrable contribution to on-time, high-quality eCOA go-lives across assigned trialsLessons learned and process improvements are documented, shared, and incorporated into future b