Senior Associate IS Analyst – Provisioning

Career CategoryInformation SystemsJob DescriptionJoin our team at AMGEN Capability Center Portugal, the #1 company in Best Workplaces™ (201–500 employees' category) in Portugal in 2024 by the Great Place to Work Institute. With over 500 talented individuals from more than 40 nationalities, our Lisbon center thrives at the intersection of innovation, excellence, and inspiration. This is your opportunity to explore the future of healthcare through technology and digital innovation, supporting our mission To Serve Patients.Senior Associate IS Analyst – ProvisioningAt AMGEN, Technology isn’t just a support function—it’s a catalyst for discovery, transformation, and real-world impact. Here, your ideas fuel innovation that improves and saves lives of patients in dire need of our medicines. Are you ready to do meaningful work that matters?LIVEWHAT YOU WILL DOAmgen is seeking a Technical Business Analyst to join the Identity Provisioning Governance Team within CDT - Digital Identity and Access Services (DIAS) team.  This role will focus on supporting the governance of identity management and provisioning services, ensuring compliance with internal policies, security standards, and best practices. You will collaborate with cross-functional teams to design, implement, and monitor identity and access management solutions while ensuring proper governance across the provisioning lifecycle.Let’s do this. Let’s change the world. In this vital role you will: The IS Business Analyst at Amgen’s Capability Center Portugal (ACCP), will lead requirement gathering sessions, document business processes, and create SDLC work for review. Key responsibilities include:Worked with SailPoint IdentityIQ/IdentityNow, for user provisioning, deprovisioning, role management and access governance.Manage and enforce identity provisioning governance policies for compliance with security and organizational standardsGather and translate business requirements into functional specifications for identity provisioning solutionsOptimize identity lifecycle processes to ensure secure, compliant user access provisioningCoordinate with IT, security, HR, legal, and external teams for identity management solution implementationConfigured and monitored Joiner-Mover-Leaver (JML) workflows within SailPointOversee provisioning and deprovisioning of user identities across systems and applicationsProvide training and support for new identity provisioning tools and solutions Identify security and compliance risks in identity provisioning and recommend corrective actionsContinuously monitor identity provisioning processes and perform audits for governance complianceSupport incident response for identity-related security incidents and access issuesRecommend improvements to identity management and governance frameworks based on industry trendsApply foundational project management practices to support on-time, in-scope delivery of initiativesThis position may have after hours / on call responsibilitiesWINWHAT WE EXPECT OF YOUWe are all different, yet we all use our unique contributions to serve patients. The tech professional we seek is a creative problem-solver and a team player with these qualifications:Basic Qualifications and Experience:Master’s degree in information systems experience in related field ORBachelor’s degree and 4 years of Information Systems experience or related field ORAssociate’s degree and 8 years of Information Systems experience or related fieldFunctional Skills:Must-Have Skills Experience with identity provisioning tools (e.g., Azure AD, Okta, SailPoint)Knowledge of governance frameworks (e.g., SOX, GDPR, HIPAA)Experience with IAM processes like RBAC and user lifecycle managementFamiliarity with cloud platforms and SaaS integration for identity solutionsKnowledge of security protocols (e.g., SAML, OAuth, OpenID Connect)Experience in Agile methodologies and project management principlesProcess analysis and optimization skills to improve identity lifecycle processes and ensure efficiencyAbility to assess security risks and recommend mitigation actionsExperience with audit and compliance in IAMStrong collaborative and interpersonal skillsExperience in training and user support for identity management systemsStrong attention to detail for monitoring provisioning processes, performing audits, and ensuring complianceTechnical documentation skills to create functional specifications, reports, and process flow documentationStrong problem-solving and troubleshooting skillsGood-to-Have Skills Experience with Identity Management Automation tools to streamline provisioning and deprovisioning processesFamiliarity with machine learning and AI technologies for predictive risk assessment and identity anomaly detectionKnowledge of cloud security best practices and identity management in hybrid environmentsExperience with API integrations for identity solutions and custom provisioning workflowsExperience as a business analyst, with command of business analysis techniques & tools, as well as SDLC & iterative systems development methodologiesProfessional Certifications Certified Business Analysis Professional (CBAP) (preferred)Soft Skills:Excellent analytical and troubleshooting skillsStrong verbal and written communication skillsAbility to work effectively with global, virtual teamsHigh degree of initiative and self-motivationAbility to manage multiple priorities successfullyGood social and collaboration skills, with the ability to communicate effectively with business users, technical IT groups, project managersTHRIVEWHAT YOU CAN EXPECT OF USAs we work to develop treatments that take care of others, we also care deeply for our teammates’ well-being and growth.Work That Matters – Build tech that accelerates scientific breakthroughs and helps patients worldwide.Modern Tech Stack – Cloud-first, automation-focused, AI-powered.Global Scale, Agile Mindset – Collaborate across continents while working in nimble, high-impact teams.Continuous Learn