Director, Customer Sales – Circle K

Job Description Summary: Location Preference: Charlotte, NCThe Coca-Cola North America Operating Unit is seeking a highly commercial, results-driven Director, Customer Sales – Circle K to lead one of our most strategic Convenience Retail partnerships.This is a front-line selling leadership role responsible for driving profitable growth through best-in-class customer engagement, selling, negotiation, and execution. The Director will lead the Circle K business across NAOU-led Business Units, owning the development and sell-in of Joint Business Plans (JBP) while ensuring strong alignment across Coca-Cola and bottler partners.Success in this role requires the ability to translate strategy into compelling selling stories, influence customer decisions, and consistently deliver against aggressive growth targets. This leader will operate at the center of a complex system, balancing customer needs, commercial priorities, and executional excellence across both corporate and franchise environments.What You’ll DoCustomer Leadership, Selling & Commercial OwnershipServe as the primary commercial lead for Circle K, accountable for delivering revenue, volume, share, and profit growth.Lead the end-to-end selling process, including development, presentation, and sell-in of Joint Business Plans, innovation, pricing strategies, and promotional programs.Build and deliver compelling, insight-driven selling stories that influence customer decisions and unlock incremental growth.Own and lead customer negotiations, ensuring optimal outcomes across pricing, promotion, and long-term agreements.Identify and aggressively pursue white space opportunities to expand Coca-Cola’s presence within Circle K.Business Planning & Growth DeliveryDevelop and implement Annual Business Plans with customer, bottler, and cross-functional input to drive Coca-Cola portfolio growth.Ensure plans are executed to deliver volume, profit, and customer satisfaction commitments.Translate strategic priorities into customer-facing selling programs that deliver measurable results.Lead ongoing business reviews, proactively identifying gaps and advancing new selling opportunities.System Leadership & Bottler AlignmentAct as a system-wide customer expert, ensuring alignment to Circle K strategies across Coca-Cola and bottler organizations.Lead the sell-in and system activation of customer programs, ensuring consistent execution in market.Influence and align stakeholders to support customer growth priorities and commercial plans.Drive system alignment through governance routines including CRC and Bottler CCTs.Orchestrate system resources (people, funding, tools) to maximize selling effectiveness and execution excellence.Execution & Operational ExcellenceEnsure flawless execution of all sold-in programs, including promotions, innovation launches, and pricing strategies.Partner with bottlers and field teams to ensure clear communication of selling priorities, timelines, and execution expectations.Monitor performance against KPIs and rapidly address executional or operational gaps.Drive alignment across assortment, shelving, planograms, and merchandising strategies.Cross-Functional CollaborationPartner with Marketing, RGM, Finance, Supply Chain, Digital, and Category Leadership to develop winning commercial strategies.Incorporate customer insights into innovation, marketing, and digital roadmaps.Serve as the voice of Circle K internally, ensuring alignment to customer priorities.Financial & Performance ManagementOwn forecasting, budgeting, and trade investment planning for the account.Optimize trade and resources to maximize ROI and selling effectiveness.Deliver consistent tracking and reporting against business plan and financial targets.Organizational LeadershipLead and influence a cross-functional, cross-system team to deliver commercial and executional excellence.Navigate and lead effectively across a complex, multi-stakeholder environment.Foster a culture of accountability, ownership, and winning through selling.QualificationsBachelor’s degree required (Business, Marketing, Finance, or related field)7–10+ years of progressive CPG sales experience with strong selling and commercial leadership focusProven track record of successfully selling and executing Joint Business Plans (JBP) with large customersDemonstrated success in CFV, CBP, negotiations, and delivering revenue and volume growthStrong understanding of the Coca-Cola system, bottler network, and governance routinesExperience in complex selling environments, including customer-specific promotionsStrong knowledge of price package plans, trade investment, and commercial analyticsSolid understanding of DSD and warehouse execution modelsAbility to influence and align across cross-functional and cross-system stakeholdersConvenience Retail experience preferred; Circle K experience a strong plusAdditional RequirementsBeverage or Consumer Packaged Goods experience preferredStrong analytical skills using Nielsen/IRI or equivalent dataExcellent communication, presentation, and selling skillsAbility to manage multiple priorities in a fast-paced environmentTravel required: 40–50%Must be authorized to work in the United States without sponsorshipThe Coca-Cola Company will not offer sponsorship for employment status (including, but not limited to, H1-B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States.Skills:Account Management, Business Development, Communication, Consultative Sales Management, Customer Relationship Management (CRM), Decision Making, Leadership, Marketing, National Account Sales, Negotiation, Pitch Presentations, Sales, Sales Management, Sales ProcessPay Range:United States of America: 145,000 USD - 168,000 USDBase pay offered may vary depending on geogr