Infrastructure Engineer Sr

Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Infrastructure Engineer Sr within PNC's Technology organization, you will be based in Birmingham, AL, Dallas, TX, Cleveland, OH, Phoenix, AZ or Pittsburgh, PA.PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Senior Infrastructure Engineer – Skill SetCore Infrastructure & SystemsDeep expertise in enterprise infrastructure design, implementation, and operations, including compute, storage, and networking platformsStrong knowledge of Windows Server and Linux operating systems, including performance tuning, patching, and lifecycle managementExperience supporting 24×7 production environments with on‑call and after‑hours support responsibilitiesAdvanced troubleshooting skills across hardware, OS, virtualization, and network layersNetworking & ConnectivitySolid understanding of LAN/WAN architecture, routing, switching, DNS, DHCP, and load balancingExperience working with firewalls, VPNs, and secure remote access solutionsAbility to partner with network and security teams to ensure resilient, secure connectivityVirtualization & CloudHands-on experience with virtualization platforms (VMware, Hyper‑V, or equivalent)Strong understanding of cloud infrastructure concepts (IaaS, PaaS, hybrid architectures)Experience supporting or transitioning workloads to cloud platforms such as Azure (Windows 365) or AWSFamiliarity with cloud governance, cost management, and operational best practices in a multi‑cloud or hybrid environmentDisaster Recovery & ResilienceProven experience in disaster recovery (DR) and business continuity planning, including design, testing, and executionAbility to assess infrastructure risks and design highly available and fault‑tolerant solutionsParticipation in DR exercises and real‑world incident recoveryAutomation & ToolingExperience with infrastructure automation and scripting (PowerShell, Bash, or similar)Familiarity with Infrastructure as Code (IaC) concepts and tools (e.g., ARM, Terraform, or equivalent)Understanding of monitoring, logging, and alerting tools to ensure operational healthSecurity & ComplianceStrong security mindset with experience implementing least‑privilege access, hardening standards, and secure configurationsCollaboration with security teams on vulnerability remediation and compliance requirementsUnderstanding of infrastructure security controls in both on‑prem and cloud environmentsTechnical Leadership & CollaborationActs as a technical escalation point for complex infrastructure issuesMentors junior engineers and contributes to knowledge sharing and operational documentationPartners effectively with application, cloud, network, and security teams on cross‑functional initiativesProcess, Documentation & Change ManagementExperience working within ITIL or similar operational frameworks (incident, problem, and change management)Produces and maintains clear technical documentation, diagrams, and standardsParticipates in infrastructure planning, upgrades, and modernization effortsSoft Skills & Professional AttributesExcellent verbal and written communication skills, able to explain complex topics to technical and non‑technical audiencesStrong analytical and problem‑solving abilitiesAbility to work independently, prioritize effectively, and manage multiple initiativesDemonstrates ownership, reliability, and a continuous improvement mindsetPNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.Job DescriptionProvides expertise on platform engineering, while overseeing the team's effort and meeting customer needs. Uses technical knowledge and industry experience to design, build and maintain technology solutions.Develops software components and hardware for complex projects; aligns these with business strategies and objectives.Provides expertise on best practices, standards, engineering approaches and complex technical resolutions for processes.Places emphasis on quality improvement efforts; ensures that deliverables are secure, scalable and reliable through estimation and correction.Communicates with customers and integrates their needs with development, to meet business objectives.PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.QualificationsSuccessful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.Preferred SkillsCompetitive Advantages, Customer Solutions, Design, Enterprise Architecture Framework, Infrastructure Design, IT Lifecycle Management, Machine Learning (ML), Risk Assessments, Technical Knowledge, TroubleshootingCompetenciesApplication Delivery Process, Consulting, Effectiveness Measurement, Industry Knowledge, IT Industry: Trends & Directions, IT Standard