Product Manager - Service & Process Designer

About UsVisa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.Job DescriptionVisa is seeking a Service and Process Designer to lead the transformation of legacy, manual implementation processes into scalable, automated services. This role is responsible for incorporating end‑to‑end onboarding and on-going configuration maintenance of specific DPS and Visa products and services into a modern configuration solution. They design both the front stage (customer interaction) and backstage (processes, systems) to ensure a seamless experience. This role involves user research, modeling workflows, and improving business performance.The focus of this role is to ensure that the modern configuration solution works holistically, with clear workflows, automation logic, and ownership across the lifecycle. This role is also expected to work very closely with the dedicated UI and UX Designer on the incorporation of services into a broader, enterprise-wide configuration solution.Key Responsibilities:Service & Process Design:Map and document current‑state (as‑is) implementation processes across teams, systems, and handoffsIdentify inefficiencies, risks, manual touchpoints, and failure modesDesign future‑state (to‑be) service flows that leverage automation and configuration‑driven deploymentDefine service boundaries, including human‑in‑the‑loop vs fully automated stepsUse current AI tools to facilitate process mapping, stakeholder engagement, and identification of enhancementsAutomation & Operating Model Design:Drive definition of orchestration logic for automated configuration deploymentSpecify required inputs, outputs, dependencies, approvals, and exception handlingPartner with engineering to ensure automation aligns with real‑world operational needsEstablish standards for repeatability, scalability, and governanceCross‑Functional Facilitation:Lead service design workshops with Operations, Product, Engineering, Risk, Implementations, and Client teamsAlign stakeholders on how the implementation service will operates end‑to‑endCoordinate pre-adoption planning by identifying which teams are impacting process workflow(s) when newly identified product(s), features, functionality or services are introduced.Serve as the source of truth for the service model and process intentEstablish and maintain clear cross-functional ownership, aligning impacted teams on newly introduced process workflows.Experience Beyond the UI:Contribute to development and implementation of new elements of the modern configuration solution that introduce simplification and scaleDefine non‑UI elements of the service, including:Ownership and rolesSLAs and success measuresSupport and escalation pathsPost‑deployment lifecycle considerationsEnsure the service functions effectively before, during, and after UI interactionEstablish metrics for new services incorporated into the modern configuration solution in a sustainable manner to provide executive-level reportingThis is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.Visa will accept applications for this role until at least June 15, 2026QualificationsBasic Qualifications:5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhDPreferred Qualifications:6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA,  JD, MD) or up to 3 years of relevant experience with a PhDExperience redesigning complex, multi‑team operational processesStrong facilitation and stakeholder alignment skillsExperience with automation‑enabled services or configuration‑driven systemsFamiliarity with Agile, Lean, or BPM practicesExperience partnering with UX, Product, and Engineering teamsBackground in enterprise or platform‑based environmentsU.S. Applicants OnlyThe estimated salary range for this position is $124,300.00 to $ 198,600.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.Work HoursVaries upon the needs of the department.Travel RequirementsThis position requires travel 5-10% of the time.Mental/Physical RequirementsThis position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.Visa is an EEO EmployerQualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.