Principal Consultant - Revenue Operations and Enablement

Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.Title and SummaryPrincipal Consultant - Revenue Operations and EnablementOur PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.Role OverviewThe Principal, Business Analysis will serve as a senior internal consultant responsible for partnering with business stakeholders to define, structure, and deliver complex solutions within the organization’s pricing and billing ecosystem. This role combines deep business analysis expertise with consulting, stakeholder engagement, and solution design capabilities to drive strategic initiatives from intake through execution.This individual will operate as a trusted advisor—translating ambiguous business problems into structured analysis, actionable recommendations, and scalable solutions aligned with enterprise systems and constraints.Key ResponsibilitiesConsulting & Stakeholder EngagementPartner with internal stakeholders (Product, Finance, Sales, Operations) to understand business needs and translate them into structured problem statements and solution frameworksLead consultation engagements, including discovery sessions, requirements workshops, and solution walkthroughsProvide subject matter guidance on pricing models, billing constraints, and system capabilitiesChallenge assumptions and drive data-informed decision makingBusiness Analysis & Solution DesignTranslate complex business requirements into clear functional specifications, user stories, and process flowsDefine end-to-end business solutions across pricing, billing, and downstream operational processesIdentify impacts across systems, dependencies, and risks to ensure successful implementationDevelop scalable solution patterns and reusable frameworks for repeatable useProcess Standardization & Continuous ImprovementEstablish and drive adoption of standardized consulting playbooks, intake processes, and delivery artifactsIdentify opportunities to improve efficiency, reduce manual effort, and enhance solution qualityContribute to development of BA best practices, templates, and governance modelsDelivery LeadershipLead or support initiatives across the full lifecycle: intake, assessment, requirements, UAT, and deploymentEnsure clear alignment between stakeholders, technology teams, and delivery timelinesSupport prioritization and trade-off discussions based on value, complexity, and feasibilityThought Leadership & EnablementAct as a senior thought leader within the Business Analysis communityMentor junior and mid-level BAs on consulting skills, structured thinking, and stakeholder engagementContribute to training materials, enablement sessions, and knowledge sharing forumsAll About YouStrong experience in business analysis, consulting, or product strategy, ideally within payments, pricing, or financial servicesDemonstrated ability to operate in ambiguous environments, structuring complex problems into actionable solutionsExpertise in requirements gathering, process modeling, and solution design across enterprise systemsProven experience engaging with senior stakeholders and influencing decision-makingExperience working within constraints of large-scale systems (e.g., billing platforms, pricing engines)Strong analytical and problem-solving skills with a structured, hypothesis-driven approachPreferred QualificationsExperience with pricing strategy, billing systems, or revenue operations modelsFamiliarity with agile delivery frameworks and tools (e.g., Jira, Confluence)Experience building or working within an internal consulting or shared services modelStrong communication skills with the ability to convey complex concepts clearly and conciselySkills & CompetenciesStrategic thinking and structured problem solvingStakeholder management and executive communicationBusiness process design and optimizationRequirements management and documentationFacilitation and workshop leadershipChange management and organizational influenceMastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard’s security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.In line with Mas