Event Services Supervisor

Job DescriptionAcademic Technologies (AT) is a unit within Academic Student Affairs (ASA) has an outstanding opportunity for an Event Services Supervisor (Program Support Supervisor 1 (NE S SEIU 925 Supv)) to join their team.About this OpportunityAT supports teaching and learning technologies and both formal and informal learning environments through classroom design, system integration, ongoing maintenance, and support for multiple University event spaces.Under the direction of the Event Services Manager, and as a member of the Academic Technologies Event Services team, the Event Services Supervisor supports the effective delivery of high-quality event and facility services by administering and coordinating day-to-day request intake and activity planning. This position enhances operational efficiency by managing assigned workflows related to the intake, review, and processing of reservation requests for classrooms and event spaces managed by Event Services.The Event Services Supervisor is responsible for coordinating the planning and logistical details for special events held in general assignment classrooms and premier event venues, ensuring that service requests are accurately reviewed, scheduled, and prepared in accordance with established policies, procedures, and service standards. This position exercises independent judgment within defined program parameters to resolve scheduling conflicts, coordinate resources, and support timely service delivery, while escalating complex policy, financial, or risk-related issues to the Event Services Manager.By providing operational oversight, workflow coordination, and quality control for event-related services, this position plays a critical role in supporting the Event Services program’s ability to meet customer needs, maintain compliance, and contribute to the University’s instructional and event mission.This position is responsible for recruiting, training, scheduling, and supervising two to five student employees who support Event Services operations. The Event Services Supervisor trains Student Office Event Assistants (OEAs) to perform Tier 1 Event Services functions, including assisting with event planning activities and guiding clients in navigating University event policies and established procedures. Ensuring consistent service quality while supervising a fluctuating student workforce with varying levels of experience requires ongoing oversight, coaching, and performance management.In addition to student supervision, this position oversees the daily operational workflow of Event Services, including reviewing and verifying work completed by three (3.0 FTE) Event Services Coordinators. This oversight includes quality control functions such as confirming booking accuracy, adherence to established intake and scheduling procedures, and timely completion of assigned tasks. While this position does not provide formal supervisory authority over FTE staff, it is responsible for monitoring workflow progress, identifying issues, and escalating concerns to the Event Services Manager as appropriate.This role requires the application of specialized program knowledge and the exercise of independent judgment in interpreting and applying program rules, procedures, and service standards to resolve routine and non-routine operational issues. The Event Services Supervisor must balance competing priorities, address scheduling conflicts, and support consistent policy application across a high-volume intake environment while operating within parameters established by the Event Services Manager.This position is full-time and works 100% onsite. This position is typically scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m.; however, flexibility in work hours is required to meet operational needs. The Event Services Supervisor must be available to adjust work hours as necessary to support staff, collaborate with colleagues, and ensure effective program operations.Work outside of standard business hours may be required to accommodate activities such as staff meetings, client consultations, system configuration or maintenance, and support for time-sensitive operational needs. In addition, this position is subject to regular, stringent deadlines aligned with the academic calendar and major University events, which may require extended work hours during peak periods.Key ResponsibilitiesProgram Administration & Oversight - 50%Serve as the primary point of contact for in-person, phone, and electronic client requests, ensuring a high-quality customer service experience.Oversee the intake, review, and processing of requests for special events in Academic Technologies Event Services facilities.Advise clients on University rules, policies, and procedures related to facility use, and ensure compliance with applicable policies.Provide guidance and preliminary cost estimates regarding facility rental rates to support informed client decision-making.Coordinate event logistics with clients, including scheduling site visits and planning meetings, to ensure consistency, accuracy, and completeness of event requirements.Lead planning for complex or high-profile client requests, including Registered Student Organizations, VIPs, and other events requiring personalized planning support, exercising independent judgment within program parameters.Develop, implement, and communicate procedures and policies related to Event Services venues to University units and the broader community.Distribute, track, and process program forms and documentation, including requests for Use of University Facilities (UUF), Reservation Confirmations, permits, and other event-related documents.Oversee the processing and digital documentation of event reservation confirmations within event management software.Assist in the configuration, maintenance, and accurate use of the Mazevo event management web application.Administration Team Management - 25%Recruit, train, schedule, and supervise up to 5 student