Lead AI Product Manager

Become a part of our caring community The Enterprise AI organization at Humana is a pioneering force, driving AI innovation across our Insurance and CenterWell business segments. By collaborating with world-leading experts, we are at the forefront of delivering cutting-edge AI technologies for improving care quality and experience of millions of consumers. Our goal is to create safe AI solutions that will revolutionize and improve healthcare experience and outcomes for our customers.We are actively seeking top talent to join us in shaping the future of healthcare through AI excellence. Join our rapidly expanding team of dedicated product managers, data scientists, engineers, policy experts, and business leaders as we work together to build impactful and beneficial AI systems.Job DescriptionWe are looking for a dynamic and experienced product leader to work with cross-functional teams of engineers, designers, data scientists, and business stakeholders to build AI-powered solutions that solve enterprise problems. We are looking for a product leader who is able to move quickly, from deeply understanding a business challenge to prototyping an AI solution to proving its value. You will lead and drive a complex product area within our applied AI portfolio, define what success is, build and develop with the team, and drive step-change results across the organization.Key ResponsibilitiesLead a complex product area within our applied AI portfolio, defining success, prioritizing problems, and identifying the best AI-driven strategies considering wider organizational context. Adapt and adjust strategies to reflect learnings and changes.You will partner directly with business units to deeply understand their operations, capture requirements, map processes, and identify the most significant opportunities for AI-driven improvement.You will translate business objectives and user needs into clearly scoped AI use cases and drive them from concept through prototyping, development, evaluation, and validationYou will own the backlog - write epics, features, and stories; prioritize the workYou will develop detailed program plans, milestones and risk mitigation strategiesYou will lead rapid prototyping of AI solutions, including GenAI applications, AI agents, conversational AI, and intelligent automation, to demonstrate feasibility and business valueYou will work with a cross-functional team of engineers, designers, and data scientists to define product vision, develop roadmaps, and drive progress against goals and milestones, while improving team health and up-leveling team effectivenessYou will gather and analyze user research, business process data, and market analysis to inform product decisions and influence the wider product organizationLead the development of evaluation frameworks to test, benchmark, and compare AI models and platforms against enterprise success requirementsYou wil actively identify opportunities and resolve dependencies by creating shared strategies across teams in adjacent product areasYou will develop reusable product frameworks, playbooks, and best practices that accelerate AI solution delivery across the organizationYou will influence strategy and progress across partner teams, enhancing collaboration and resolving divergent goalsYou will communicate product strategy, progress, and business value with radical clarity to all stakeholdersYou will support the growth of PMs and cross-functional team members by providing mentorship, coaching, and hands-on guidanceUse your skills to make an impact  Required QualificationsBachelor's degree or equivalent7 years of experience, with 4+ years in product design, service design, program and/or product management rolesExperience leading cross-functional product team(s) across a full product line: crafting product mission and strategy, defining requirements, coordinating resources, and driving the team to achieve key milestones and goalsDemonstrated experience working directly with business stakeholders to gather requirements, map processes, and identify high-impact opportunities for AI-driven improvementHands-on experience prototyping or building AI-powered solutions, not just managing them from a distanceExperience with AI/ML products and platforms in enterprise environments, including GenAI applications, conversational AI, or intelligent automationProven ability to drive a step change in the performance of a product and the effectiveness of the team that delivers itExperience managing products through the full lifecycle, from discovery through prototyping, validation, and deployment supportProduct & Technical SkillsExtensive understanding in analyzing large-scale, complex data sets and making effective decisions based on dataExperience integrating a diverse set of requirements from a broad set of users and business contexts into a single coherent product strategyDeep understanding of AI/ML concepts and their practical implications for enterprise product design and process improvementExperience with GenAI platforms, prompt engineering, AI agent frameworks, and rapid AI prototyping approachesKnowledge of AI solution architectures (e.g., RAG, conversational AI, vector databases) sufficient to evaluate feasibility and guide implementationAbility to lead the development of evaluation frameworks for assessing AI model and platform performanceFamiliarity with design and prototyping tools (e.g., Figma, Miro) to communicate product vision and guide designersUnderstanding of human-centered design principles and data visualization for AI-powered applicationsKnowledge of responsible AI principles, bias mitigation, and ethical AI designStrategy, Leadership & CommunicationAbility to synthesize complex information and translate between business language and technical concepts with radical clarityExperience with product strategy, roadmap planning, feature prioritization, and agile deliveryAbility to build compelling business cases and ROI models that drive A