Senior Strategic Account Manager

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same. The Role The Global Account Management team is looking for a tenured account manager, consultant, or sales professional with experience managing high-value technical accounts to help retain and grow Square's presence in the Mid-Market space across France. You will work with top C-level executives and technical leaders, finding creative ways to make Square's ecosystem work in complex, global organizations. You will identify ways to expand Square's reach with customers and act as an internal advocate for Square's highest-value clients. The ideal candidate will have worked in Mid-Market Account Management, business development, consulting, partnerships, sales or sales engineering and will be well-versed in working with and presenting to senior decision makers, including C-level executives, IT, finance and operations. They will have experience managing projects with multiple company partners on behalf of customers. Internally at Square, you will work in collaboration with product, engineering, finance, implementation, marketing, legal and sales to ensure successful establishment and growth of our customers. You Will Build partnerships and establish lasting, fruitful relationships with existing customers to retain and grow our presence within large organizations Take full ownership of your managed book and oversee business prioritization, financial contract structuring, legal negotiations, technology strategy and ongoing account management Discover challenges and aspiration with customers within your book and use Square's platform and product portfolio to grow their success through up-sell and cross-sell opportunities Partner with sales colleagues to establish and grow newly on-boarded, high-value customers Be the "voice of the seller" curating analysis of product performance from your managed book and provide relevant feedback to inform for product roadmap decision-making This role will require travel to visit our customers on site You Have 5+ years experience in account management, business development, consulting, partnerships, sales or sales engineering focused on technical products Experience achieving revenue metric goals related to growth and churn prevention In-depth experience collaborating internally with partners on complex deals or partnerships Experience requirements gathering with customers, building business cases for feature development with products teams, while balancing expectations for both parties Formal sales methodology training and experience conducting formal QBRs Experience supporting go-to-market efforts for new products Business fluency in French and English Senior Strategic Account Manager Description de l’entreprise Depuis notre création en 2009, le monde du commerce a énormément évolué, et Square aussi. Après avoir permis à chacun d’accepter des paiements et de ne jamais manquer une vente, nous avons constaté que les commerçants étaient freinés par des produits et outils disparates et dépassés, incapables de fonctionner ensemble. Nous nous sommes donc développés dans le logiciel et avons commencé à créer des solutions intégrées et omnicanales — afin d’aider les commerçants à vendre en ligne, gérer leurs stocks, proposer le paiement en plusieurs fois via Afterpay, prendre des rendez-vous, fidéliser leurs clients, ainsi que embaucher et rémunérer leur personnel. À travers tout cela, nous avons intégré des services financiers directement au point de vente, afin que les commerçants puissent accéder à un prêt professionnel et gérer leur trésorerie depuis un seul et même endroit. Aujourd’hui, nous sommes le partenaire de commerçants de toutes tailles — de grandes entreprises aux opérations complexes, aux vendeurs qui débutent, ainsi qu’aux commerçants qui ont commencé avec Square et ont grandi au fil du temps. À mesure que nos commerçants se développent, nos solutions évoluent elles aussi. Une immense opportunité s’offre à nous. Nous construisons une entreprise importante, porteuse de sens et durable, et nous aidons les commerçants du monde entier à faire de même. Description du poste L’équipe Global Account Management recherche un(e) Account Manager, consultant(e) ou professionnel(le) de la vente expérimenté(e), ayant une solide expérience dans la gestion de comptes techniques à forte valeur, afin de contribuer à la fidélisation et au développement de la présence de Square sur le segment Mid-Market en France. Vous collaborerez avec des dirigeants de haut niveau (C-level) ainsi qu’avec des responsables techniques, en trouvant des solutions créatives pour intégrer l’écosystème Square au sein d’organisations complexes et internationales. Vous identifierez des opportunités pour élargir l’utilisation des solutions Squ