Staff Technical Product Manager

Here at Scout Motors, we're carrying forward the heritage of one of the most iconic American vehicles in history. A vehicle dating back to 1960. One that forged the path for future generations of rugged SUVs and trucks and will do so once again. But Scout is more than just a brand, it’s a legacy steeped in a culture of exploration, caretaking, and hard work. The Scout brand is all about respect. Respect for the past and the future by taking an iconic American brand that hasn’t been around for a while, electrifying it, digitizing it, and loading it with American innovation. Respect for communities by creating a company that stands for its people and its customers. Respect for both work and play, with vehicles that are equally at home at a camp site, a job site, or on a Tuesday commute. And respect for our customers by developing two powertrains that meet their requirements — an all-electric powertrain as well as the Harvester™ range extender powertrain which includes a built-in gas-powered generator with an estimated 500 miles of combined range. At Scout Motors, we empower our talented, inclusive, and entrepreneurial teams to innovate. What makes a Scout employee? Someone who is a visionary and a leader, who seeks new paths and shares lessons learned. A knowledgeable doer who collaborates across the company to build better. A go-getter with unrivaled passion. Join us at Scout Motors and be part of shaping the future of transportation. If you're ready to drive change and make history, apply now!Overview Join an iconic brand that is redefining the pick-up truck and rugged SUV marketplace. As Staff Technical Product Manager, you will lead the execution of Scout’s digital diagnostic and fault resolution ecosystem, enabling seamless Rivian Volkswagen joint venture (RVT) tool integrations, intuitive technician interfaces, and intelligent vehicle health monitoring and analytics. This strategic and technical role bridges engineering, product management, and Aftersales business to deliver scalable solutions that improve diagnostic accuracy, technician efficiency, and service throughput. What you’ll do Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following: Define and Lead Strategy Execute on the product vision, strategy, and roadmap for Scout’s diagnostics and Vehicle Health platforms, ensuring alignment with business goals and stakeholder needs across Aftersales, Vehicle Engineering and RVT partners. Diagnostics-Centric Problem Solving Solve operational challenges related to fault identification and resolution by enhancing diagnostic workflows, guided fault-finding capabilities, and technician tool usability. Integrate diagnostic systems with production and R&D platforms to enable seamless data exchange and maximize utilization. Lead Product Development Lead the Product Development in defining and delivering the product development roadmap for integrated diagnostic solutions. Collaborate closely with cross-functional partners, including Aftersales Business, IT, Engineering, Volkswagen Group, and RVT stakeholders, to develop front-end tool interfaces. Develop an intelligent fault-guidance system that helps technicians accurately identify root causes and enables seamless connectivity to over-the-air updates. Ensure product requirements are clearly captured and translated into effective technology solutions, while coordinating with RVT for backend integration. Stakeholder Relationships Serve as a trusted advisor to internal and external partners, translating requirements and integration needs into product requirements and scalable technology solutions that improve diagnostic performance and technician experience. Operationalize Products Lead the rollout of diagnostic platforms and tools across Scout workshops and internal teams, ensuring adoption, training, and performance monitoring across the network. Support deployment of Vehicle Health dashboards and proactive service alerts to improve technician readiness, enable earlier fault detection, and enhance service throughput. Drive Technical Excellence Collaborate closely with software engineering to ensure scalable, efficient, and secure diagnostic solutions. Leverage expertise in system architecture, APIs, and data integration to support technical decisions across tool interfaces and guided workflows. Measure Success Define KPIs and success metrics for diagnostic accuracy, tool usability, fault resolution speed, and integration performance. Incorporate metrics that reflect the impact of vehicle health data on diagnostic precision and service efficiency. Use data and user feedback to drive product improvements that enhance diagnostic operations and service outcomes. Location & Travel Expectations: This role will be based out of the Scout Motors location in Charlotte, NC, Fremont, CA, or remotely within the United States.  The responsibilities of this role require 4-5 days attendance in office with in-person meetings and events regularly.  Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time. What you’ll bring  We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring:  8+ years of product management experience, with a strong emphasis on technical platforms and service tools. Proven success in building and launching diagnostic digital solutions. Automotive diagnostics experience strongly preferred. Technical Expertise Strong understanding of system architecture, APIs, and cloud technologies. Experience with diagnostic platforms, service tools, or veh