Senior Manager, IT Operations

Here at Scout Motors, we're carrying forward the heritage of one of the most iconic American vehicles in history. A vehicle dating back to 1960. One that forged the path for future generations of rugged SUVs and trucks and will do so once again. But Scout is more than just a brand, it’s a legacy steeped in a culture of exploration, caretaking, and hard work. The Scout brand is all about respect. Respect for the past and the future by taking an iconic American brand that hasn’t been around for a while, electrifying it, digitizing it, and loading it with American innovation. Respect for communities by creating a company that stands for its people and its customers. Respect for both work and play, with vehicles that are equally at home at a camp site, a job site, or on a Tuesday commute. And respect for our customers by developing two powertrains that meet their requirements — an all-electric powertrain as well as the Harvester™ range extender powertrain which includes a built-in gas-powered generator with an estimated 500 miles of combined range. At Scout Motors, we empower our talented, inclusive, and entrepreneurial teams to innovate. What makes a Scout employee? Someone who is a visionary and a leader, who seeks new paths and shares lessons learned. A knowledgeable doer who collaborates across the company to build better. A go-getter with unrivaled passion. Join us at Scout Motors and be part of shaping the future of transportation. If you're ready to drive change and make history, apply now!What you’ll do Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following: The IT Operations Manager is responsible for the day-to-day stability, performance, and supportability of enterprise IT services across corporate and digital environments. This includes ensuring high availability and reliability of infrastructure, cloud platforms, enterprise applications, end-user technology, and IT service operations that support a rapidly growing, direct-to-consumer automotive organization. This leader will build, mature, and operationalize ITIL-aligned operational practices—not as a strategy-only function, but through hands-on design of operating models, establishing processes, implementing tooling, and driving measurable adoption. A key part of the role includes managing third-party Application Management Support (AMS) and operational vendor partners, ensuring consistent, secure, and outcome-driven service delivery. The role reports to the Chief Information Officer, works closely with Cross functional IT Teams, Enterprise Platform, Data & AI, Information Security teams, and serves as the primary owner of IT operational execution, service reliability, and partner-delivered support. Location & Travel Expectations: This role may be based out of the Scout Motors corporate headquarters in Charlotte, NC.  This role requires 4-5 days per week in the office, with regular in-person meetings and events.  Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time. What you’ll bring  We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring: IT Service Delivery & Operations Manage daily IT operations supporting ~6,000 employees across corporate, hybrid, and remote environments. Ensure high availability, performance, and reliability across infrastructure, cloud platforms, enterprise applications, networks, identity, and end-user systems. Lead Incident & Major Incident Management (Sev1/Sev2), including command, communications, restoration, post-incident reviews, and improvement in MTTD/MTTR. Own Problem Management, including RCA quality, corrective actions, trend reduction, and elimination of recurring issues. Own Change Enablement & Release Governance (CAB/ECAB, release calendar) to protect production stability while supporting delivery speed. Own Service Transition / Operational Readiness, including go-live gates, runbooks, monitoring readiness, ownership models, and escalation paths. Infrastructure, Cloud & Network Operations Knowledge  Application Operations & AMS/Vendor Management Oversee enterprise application operations across ERP, HR, Finance, collaboration, and customer-facing systems. Manage third-party AMS partners responsible for monitoring, incident resolution, enhancements, and minor releases. Own operational vendor performance including SLAs, KPIs, service reviews, accountability, and continuous improvement. Ensure application support aligns with ITSM processes, security and compliance requirements, and architectural standards. IT Operations Excellence Build and mature ITIL-aligned programs across all ITSM disciplines. Drive operational automation, noise reduction, proactive monitoring, and reduction of systemic issues. Identify operational risks, reduce technical debt, and strengthen operating rhythms and governance. Own outcomes for monitoring, event management, dashboards, alert quality, and on-call effectiveness. Own asset and configuration management (CMDB health, software objects) ensuring data quality for impact analysis, incident response, and audit readiness. Security, Resilience & Compliance Partner with Information Security to ensure consistent execution of operational security controls. Support cybersecurity incident response, disaster recovery, business continuity planning, and testing. Ensure compliance with access controls, patching standards, data protection requirements, and audit evidence readiness. Team & Leadership Lead, hire, develop, and coach a high-performing operations team, establishing clear