Job Posting Title Plant IT Manager - Site Support Analyst

Job DescriptionThe Team:General Motors is hiring a Plant IT Manager, Site Support Analyst to support our Saginaw, Bay City, Grand Blanc and Flint Tool & Die sites. This role is part of the U.S. Manufacturing IT Site Operations team.Onsite: This role is classified as an onsite position and requires the successful candidate to work full time from Saginaw MCO GPS or Bay City Facilities .The Role:In this leadership role you will provide technical mentorship and expertise to other team members regarding requests, ongoing maintenance, and incident management. You will be responsible for supporting IT systems and/or applications. You will act as an expert within the field's concepts, practices, and procedures. We will rely on your extensive experience and judgment to plan and accomplish goals. You will lead and direct the work of others.You will understand the key IT Operations functions and processes and how the existing and new processes will improve business results. Educate and mentor the technical team in the use of appropriate standardized operational methods. What You'll Do (Responsibilities):Lead a team delivering comprehensive onsite IT support across one or more manufacturing plants, covering applications, server hosting, client hardware, storage systems, networking, communications, and databases.Deliver 24/7 onsite IT support to your assigned plants, ensuring continuous operational uptime.Support end-users at all levels, providing responsive and effective technical assistance.Oversee triage and resolution of all IT incidents, ensuring minimal disruption to operations.Coordinate and implement IT changes, ensuring alignment with plant schedules and operational priorities.Manage the lifecycle of IT service requests, from initiation to closure, maintaining all service level agreements.Manage data center operations and ensure compliance with organizational standards.Maintain and support a wide range of IT assets including printers, notebooks, desktops, mobile devices, in-plant radios, scanners, tablets, network infrastructure, and virtual and physical hosting environments.Oversee IT device provisioning, maintenance, and refresh cycles to ensure optimal performance and reliability.Act as the single point of contact (SPOC) and business liaison to centralized IT functions including applications, servers, storage, networking, end-user computing, and deployment teams.Provide IT support for manufacturing launches, ensuring seamless technology integration and readiness.Coordinate IT project execution, collaborating with cross-functional teams to meet project goals.Oversee client patching activities to maintain security and system integrity.Provide IT support for Just-in-Time (JIT) supplier operations, ensuring timely and reliable technology services.You Skills & Abilities (Required Qualifications):Bachelors degree (or higher) in relevant discipline10 + years of IT experiencePrevious leadership or supervisory experience Manufacturing experienceExperience in supporting comprehensive LAN, WAN, and WLAN environments.Operates under general guideline and direction to maintain, analyze, troubleshoot, and repair end-user equipment (PCs, laptops, printers, scanners, tablets), computer peripherals, and network connectivityGood Windows PC and peripheral support skillsExperienced understanding of LAN/WAN conceptsExperienced understanding of wireless communicationExperienced IT Security knowledgeApplies sound skill, experience, and judgment to troubleshoot reported issuesExperienced with Cisco routers, switches, and wireless access pointsExperienced with Layer 1-4 Switching and Routing troubleshooting skillsExperienced with wireless systemsExperienced with IT Security implementationsExperienced with networking toolsExperienced with VLANs, NAT/PAT, VPNs, IPSec, and TCP/IP protocolsExperienced with data, video, and voice servicesPeople Skills:Possesses strong analytical ability, communication, and interpersonal skills required to build relationships with team members and business partners GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc). This role is categorized as onsite. This means the selected candidate is expected to report to a specific location on a full-time basis. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate. About GMOur vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.Why Join Us We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.Benefits OverviewFrom day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.Non-Discrimination and Equal Employment Opportunities (U.S.)General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexua