Cell Therapy Operations and Account Manager

Working with UsChallenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.SummaryThe Manager, Cell Therapy Operations and Account Manager (CTOAM) plays a critical role ina) the commercial success of BMS’s innovative cellular therapies by coordinating the country-wide management of the onboarding of CAR T centers in Switzerland as well as continuous update of their capabilities according to state-of-the-art standards.b) Develop and implement account plans of CAR T treaters as well as the key referrers and giving input to the cross-functional development of the national brand strategies.The CTOAM will compliantly engage accounts in his/her geography, cultivate strong customer relationships, determine/address CAR T onboarding and support logistical needs, and manage a best-in-class CAR T center onboarding process for the assigned centers as well as their continuous update of their capabilities. The CTOAM is responsible to ensure that all site-specific trainings (e.g. education on the process, the product handling, disease management, etc.) are conducted by the appropriate, functional BMS roles. Additionally, he/she will gather market insights and define and monitor relevant KPIs to optimize execution and customer experience. While the role if field-based, the CTOAM plays a critical role within the CT cross functional team.CAR T Site onboarding and updating of capacities:Accountable for the coordination of site-specific process steps during onboarding, launch and ongoing support phase of BMS’s cell therapies in all Swiss centers.Lead an organized and efficient onboarding process for selected centers within Switzerland through collaboration with cross-functional BMS team members and site account stakeholders including clinical staff of different disciplines, ICU, department decision makers, pharmacy, laboratory, supply and distribution, purchasing, operations.Engage with selected CAR T centers which are not yet onboarded, to evaluate site-specific onboarding needs and capacity with the objective to develop site-specific onboarding plans and specify timeframes for completion in an ongoing manner and for further indications.Maintain frequent contact with CAR T site stakeholders to ensure the customers voice is being heard, issues are timely managed and innovative ideas can be developed to constantly improve patient and customer satisfaction.Contract management: Provide ongoing contract management for the site including existing contract renewals/addendums.Ensure all onboarding processes and updating of capacities are executed within BMS’s regulatory and legal guidelinesOperational Excellence:Acting as the Site Champion by ensuring coordination and alignment of all related activities, including medical, marketing, regulatory, quality, market preparation & market access projects at the site level .Responsible for the right contextualization of our products and discussing the optimal patient selection. Implements the brand messages and strategic tactics to allow customers achieving optimal treatment results and patient satisfaction.Enhances operational excellence and innovation (e.g., customer-friendly solutions, process optimizations, inputs on customization and improving the CTDP, etc.).Closely collaborate with CAR T centers to manage awareness, understanding and expectations regarding slot availability and demand.Close collaboration with the TA Head, other CTOAMs and MSL Manager to ensure an aligned, center-specific field personal approach.Monitor brand success and customer satisfaction through KPIs.Understand all relevant processes in a CAR T center and within the referral network.Accountable for the identification of local referral patterns and patient flow .Identify roadblocks in local referral process and develop strategies to optimize access to cell therapies for all eligible patients in close collaboration with field force.Responsible for the referral strategy and execution in close collaboration with the TA Head.Key Account & Referrer Management: As a general rule, the CTOAM must not mix promotional with onboarding activities during interactions with HCPs or in strategic and operational plans. The CAR T site onboarding process is of independent nature and must be separated from promotional activities.Develops strategic plan for CT treaters and referrers and Multi-Disciplinary Hospital Networks.Conducts meetings and events to promote BMS’ cellular therapies and educate on operational and referral processes by using multi-channel approaches in cooperation with Thought Leaders and key stakeholdersClosely monitors and addresses competitors' activities and brings up and implements innovative ideas in the strategic brand plans to overcome the challenges in the CT marketplace.Ensures a consistent cross-functional approach with Medical, Marketing & Market Access, etc. towards the accounts in-line with the brand strategy. Creates a “One Team, One Voice” sprit and perception at account and customer level.Is responsible for national sales & market share targets.Responsible for the coordination and execution of key projects in the assigned territory.Affiliate CT Strategy:Underst