Field Service Engineer, France (East Paris)

What if the work you did every day could impact the lives of people you know? Or all of humanity?At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.Field Service Engineer - France, East Paris Remote / Field Based (up to 80% travel across Paris and East France)As a Field Service Engineer (FSE) here at Illumina, you will deliver exceptional on‑site service and technical expertise to customers using our industry‑leading sequencing and genomics instrumentation. You will be a key partner to scientists working at the forefront of breakthroughs in life sciences, oncology, reproductive health, agriculture and emerging markets. Working closely with our Field Applications, Sales and Customer Support teams, you will ensure our customers experience world‑class instrument uptime, timely technical support and solutions that help them achieve meaningful scientific impact. This is a field‑based role requiring a strong sense of ownership, collaboration and a commitment to Make Customers Heroes.This is a permanent, full-time position, to succeed in this role, you will be fluent in both English and French, and comfortable supporting customers involving travel across Paris and the East of France up to 80%. Why you:You will have a BSc/MSc within a relevant engineering field, or have gained some hands on engineering experience within industry with an ability to troubleshoot electromechanical, optical, robotic and electronic systems in addition to having strong communication skills. Working familiarity with genomics, sequencing applications, laboratory environments or related biomedical technologies is highly advantageous. You will be someone who embodies accountability, builds trust quickly with customers and colleagues, and thrives in a fast‑paced environment where no two days are the same.Illumina's employee benefits are industry-leading and include, flexible time off, private medical insurance, compassion and care time off, leisure travel insurance, pension, employee stock purchasing program, volunteer time off, and much more!Responsibilities: Responsible for the installation and maintenance of Illumina instruments onsite within customer labs.Interface between the field organization and internal support structure by providing timely onsite technical assistance to Customers, Field Applications Scientist/Specialists, and Territory Account ManagersDemonstrates technical competence while installing, upgrading, repairing and maintaining instrument systems in your defined territory.Utilize and maintain up to date Service and training manuals, Field Service Bulletins, SOPs and facilitate remote connectivity to customer instrumentation.Coordinate and prioritize service requests to establish best intervention method and ensure customer satisfaction.Ensure proper inventory levels of service parts to promote first time fix.Work in conjunction with sales and marketing staff to coordinate new system placements, develop leads, promote upgrades and timely contract renewals etc.Establish and maintain strong relationships with key customers and the existing customer base to ensure their success utilizing our products and servicesRepresent the company professionally, ethically, and morally at all times.Listed responsibilities are an essential, but not exhaustive list, of the usual duties associated with the position. Changes to individual responsibilities may occur due to business needs.Requirements: BSc/MSc within a relevant engineering subject or some hands on engineering experience within industryAbility to operate as an independent contributor and as a cooperative member of a teamExperience working with complex machinery within the healthcare sector strongly preferredGood problem-solving abilityExcellent verbal and written communications skillsComputer experience and competency is a mustSome experience with optical alignments, robotics, electrical/electronics, and mechanical systemsWorking familiarity of genomics, sequencing applications, bioinformatics and methods that apply to Illumina technology would be an advantageProficient with general lab best practices and lab safetyAbility to resolve customer issues while maintaining positive customer relations.Clear vision of and commitment to providing outstanding customer service.Ability to successfully operate in a fast paced, rapidly changing environment and maintain composure in stressful situationsMust be willing to travel up to 80%Fluency in both French and English language. All listed requirements are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.The estimated base salary range for the Field Service Engineer, France (East Paris) role based in France is EUR 33,100 - 49,700. The range reflects long‑term growth in the role; therefore, most candidates are hired between the minimum and middle of the range. Placement depends on experience, skills, location, and internal equity. This salary range applies to the primary posting location listed above. Should the level or location of the role change during the hiring process, the applicable base pay range will be updated accordingly. Compensation ranges for other locations will differ to reflect local market competitiveness and will be shared with candidates if applicable during the recruitment process. Additionally, all employees are eligible for one of our variable cash programs (bonus or