Associate – ServiceNow Configuration & CMDB Support

Career CategoryInformation SystemsJob DescriptionJoin our team at AMGEN Capability Center Portugal, the #1 company in Best Workplaces™ (201–500 employees' category) in Portugal in 2024 by the Great Place to Work Institute. With over 500 talented individuals from more than 40 nationalities, our Lisbon center thrives at the intersection of innovation, excellence, and inspiration. This is your opportunity to explore the future of healthcare through technology and digital innovation, supporting our mission To Serve Patients.Associate – ServiceNow Configuration & CMDB SupportAt AMGEN, Technology isn’t just a support function—it’s a catalyst for discovery, transformation, and real-world impact. Here, your ideas fuel innovation that improves and saves lives of patients in dire need of our medicines. Are you ready to do meaningful work that matters?LIVEWHAT YOU WILL DOThe Associate – ServiceNow Configuration & CMDB Support is responsible for supporting the maintenance and accuracy of Configuration Management Database (CMDB) data within the ELMAC environment. This role works under guidance to execute day-to-day ServiceNow configuration management activities, ensuring data quality, compliance, and alignment with defined processes and standards.Let’s do this. Let’s change the world. In this vital role you will:  1. CMDB Data MaintenanceCreate and update Configuration Items (CIs) in ServiceNow based on defined proceduresMaintain CI attributes such as ownership, environment, and system detailsSupport updates to CI relationships as guided by senior team membersPerform routine CMDB data quality checks and resolve identified issues2. ServiceNow Operational SupportExecute day-to-day ServiceNow configuration management tasksSupport updates such as ownership changes, minor corrections, and data clean-upAssist in managing service requests and tracking updates in tools like JIRAFollow standard operating procedures and escalate issues when needed3. Stakeholder SupportWork with Application Owners and Service Owners to collect required CI informationCoordinate with vendor teams to gather updates for CMDB recordsSupport service mapping activities by providing required data inputs4. Security & Compliance SupportAssist in completing periodic security access reviewsSupport documentation and data updates required for audit or compliance activitiesFollow company policies related to data privacy and system governance5. Asset & Lifecycle SupportAssist in updating records for system decommissioning activitiesSupport tracking and clean-up of obsolete or incomplete CMDB entriesHelp maintain alignment between ServiceNow data and actual system inventory6. Continuous Learning & Process AdherenceDevelop understanding of ServiceNow CMDB, CSDM, and ITSM processesFollow established guidelines and contribute to process improvementsLearn and adopt tools such as ServiceNow, JIRA, and reporting toolsWINWHAT WE EXPECT OF YOUWe are all different, yet we all use our unique contributions to serve patients. The tech professional we seek is a creative problem-solver and a team player with these qualifications:Technical Skills (Basic to Intermediate)Basic understanding of ServiceNow (CMDB or ITSM modules preferred)Familiarity with IT service management conceptsBasic knowledge of tools like Excel, JIRA, or reporting dashboardsFunctional SkillsUnderstanding of data management and attention to detailAbility to follow structured processes and SOPsWillingness to learn configuration management practicesSoft SkillsGood communication and collaboration skillsStrong attention to detail and accuracyAbility to work in a team environmentProactive attitude towards learningExperience0–3 years of experience in IT support, ServiceNow, or related areasEntry-level candidates with relevant training or certifications can be consideredNice to HaveServiceNow fundamentals certification (CSA or equivalent)Exposure to CMDB or configuration management conceptsExperience in working with global or virtual teamsTHRIVEWHAT YOU CAN EXPECT OF USAs we work to develop treatments that take care of others, we also care deeply for our teammates’ well-being and growth.Work That Matters – Build tech that accelerates scientific breakthroughs and helps patients worldwide.Modern Tech Stack – Cloud-first, automation-focused, AI-powered.Global Scale, Agile Mindset – Collaborate across continents while working in nimble, high-impact teams.Continuous Learning – Access to certifications, trainings, mentorship, and career mobility.AMGEN Total Rewards Plan – Comprehensive benefits in healthcare, finance, and well-being.Flexibility – Hybrid work model with time split between our Lisbon office and remote work.APPLY NOW Join us in our mission to serve patients. CAREERS.AMGEN.COM EQUAL OPPORTUNITY STATEMENTAMGEN is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation..Salary Range27,823.90 EUR - 37,644.10 EUR