Senior Manager, Operations – Production Control & Planning

Calling all originals: At Levi Strauss & Co., you can be yourself — and be part of something bigger. We're a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit — and your future.We’re looking for a Senior Manager, Operations – Production Control & Planning to lead daily operational planning and execution at our Henderson Distribution Center. In this role, you will orchestrate workflow, staffing alignment, and production control to consistently deliver customer Service Level Agreements (SLAs) while maintaining high standards for safety, cost efficiency, quality, and workforce performance. You will serve as a critical coordination point between Operations, Planning, Technology, Finance, HR, and Customer teams to drive operational excellence and support business objectives.Reports to: Senior Director, Distribution & LogisticsAbout the JobLead daily production control and planning for the Henderson Distribution Center, overseeing workflow execution and coordination of customer order volumes into the facilityEnsure planning activities align workload with staffing levels to optimize flow and consistently meet or exceed customer SLAs, Distribution Center Cost per Unit (CPU), and Units per Hour (UPH) targetsPublish and clearly communicate daily operational changes, special requirements, and priorities to all shiftsPartner with Technical Services and Business Technology teams to schedule downtime for preventive maintenance, system upgrades, and operational modificationsCollaborate with Finance and Network Strategy to align forecast assumptions with financial planning and reporting requirements; develop and communicate adjusted operational plans based on guidanceLead weekly demand planning reviews to communicate staffing and schedule adjustments and ensure operational readinessProvide senior leadership with clear visibility into demand assumptions, operational risks, and scenario-based tradeoffsEngage HR leadership to assess and advise on staffing plans or changes that may impact the Collective Bargaining Agreement (CBA)Maintain daily engagement with Customer and Logistics Service teams to assess available work, customer requirements, and service opportunitiesCommunicate customer-facing concerns and risks to the Distribution Center Director and support corrective actions to close performance gapsEscalate transportation, routing, or outbound shipment issues as needed to minimize service disruptionsOwn the daily KPI dashboard, ensuring accurate, timely reporting for both Distribution Center and Network visibilityEnsure performance and quality metrics are accurately captured, validated, and communicated daily to leadership and operations teamsCoordinate and compile data for the Distribution Center Monthly Business Review (MBR)Develop and maintain robust staffing plans for Ecommerce inbound and outbound operations to ensure year-round SLA adherenceCoordinate with site Operations leadership to facilitate labor sharing across Ecommerce and DC operations when requiredPartner with Distribution Center and Ecommerce teams to resolve inbound supply gaps and execution challengesServe as the Henderson DC Operations Project Subject Matter Expert, providing technical and process input for key initiatives and identifying team members to support implementation and change adoptionLead chargeback reduction initiatives for the Henderson Distribution CenterSupport and execute change management strategies to ensure adoption of new processes, systems, and operational improvementsUphold company values and Levi Strauss & Co. expectationsPerform other duties as assignedManagement ResponsibilitiesHire, lead, and develop team members through effective recruitment, performance management, and ongoing professional developmentMentor and coach supervisors and operations managers, building leadership capability, accountability, and a strong performance-driven cultureBuild effective working relationships at all levels of the organization, promoting collaboration and alignment across functionsAbout You10+ years of progressive distribution center experience, with at least 3 years in a leadership role within a medium to large facilityProven experience in Direct-to-Consumer (DTC) and wholesale fulfillment environments with fluctuating volumesExperience leading operations within a unionized workforce strongly preferredStrong understanding of distribution financials and cost measurements, including direct and indirect labor, fixed and variable expenses, CPU, UPH, and related metricsExperience working with Warehouse Management Systems (WMS) and supporting technologiesSolid understanding of distribution flow, systems integration, and automationDemonstrated ability to establish executable plans, including contingency and scenario planningProven ability to lead, motivate, and hold large teams accountable for operational resultsStrong problem-solving capability with the ability to quickly assess complex situations and develop practical solutionsAbility to work cross-functionally and manage stakeholders with competing prioritiesSkills and CompetenciesCommunication: Exceptional verbal, written, and listening skills; clearly communicates expectations, risks, and prioritiesLeadership: Builds and sustains high-performing teams; develops leaders; empowers decision-making while maintaining accountabilityConflict Resolution: Resolves issues constructively with a focus on collaboration, customer impact, and fair outcomesTechnical Acumen: Strong working knowledge of production control, order fulfillment processes, and warehouse systems (SAP, WCS, Manhattan, Red Prairie, TranMan, Laser Print)Coaching & Counseling: Encourages open communication, builds trust, ensures adherence to standards, and partners with union leadership on employee mattersProblem Solving: Applies structured analysis, sets priorities