Technical Director, Claims - Commercial, E&S/Specialty

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.Location: Flexible – open to fully remote/virtual candidatesMake an ImpactWe’re looking for a Technical Director to be a trusted authority on coverage for our most complex and high-stakes claims. In this role, you’ll influence outcomes, shape strategy, and provide expert guidance across Professional & Specialty lines—including D&O, Cyber, EPL, E&O, and Healthcare.If you thrive on solving nuanced coverage issues and want to be the go-to expert in a highly visible role, this is an opportunity to make a significant impact across the organization.What You Bring7–10 years of experience in Professional & Specialty lines claims and coverage analysisDeep technical expertise across Specialty/Professional Lines coverageProven success handling complex, high-exposure claims and disputesExperience advising on or managing coverage litigationWhat You’ll DoServe as a subject matter expert, interpreting policy language and coverage positionsDeliver clear, defensible coverage opinions on complex, high-severity claimsPartner with claims professionals to guide strategy, including reservations of rights and declinationsDrive consistency and elevate technical excellence across the claims organizationWhy This RoleHigh visibility and influence on complex, precedent-setting mattersOpportunity to shape coverage strategy and best practicesCollaborative environment with strong technical professionalsFlexibility to work remotelyJob Description SummaryThe Commercial, Excess Surplus (E&S) and Specialty Claims team handles some of the most unique and interesting insurance claims at Nationwide. Many have complicated risks and loss history, requiring us to be adaptable and resilient in our work to help customers. If you love a challenge and can apply outstanding organizational, investigative and communication skills to your work, we want to hear from you! As a Technical Director, you'll direct claims coverage and strategy by line of business or risk for Commercial, E&S, and Specialty. You'll drive technical oversight of claim matters by providing meaningful and effective consultative guidance, contributing to the Claims Division attainment of high quality claim outcomes. We’ll count on you to provide operational technical support and develop coverage training plans and strategies for the Claims Division. You'll identify, evaluate and communicate industry trend information and provide risk recommendations to the Claims and Underwriting Divisions.Job DescriptionKey Responsibilities:Drives Claims technical excellence for Commercial, E&S, and Specialty which may include specialized, large loss, long tail exposure, and coverage litigation. Serves as Claims technical resource to the operation.Partners with Claims Directors to assess and develop implementation plans for corporate, organizations, and regions; plans and helps develop measurable long range goals and objectives. Maintains a high level of technical knowledge related to industry changes and trends.Drives technical oversight of claim matters and provides strategic guidance to ensure consistency and accuracy of coverage positions in support of quality claim handling. Collaborates with Claims, participates in round tables, and approves coverage letters.Provides technical coverage guidance to internal business partners. Provides Claims impact information to product development. Identifies, evaluates and communicates industry trend information and provides risk recommendations to the Claims and Underwriting Divisions.Collaborates on the design and facilitation identified technical coverage training needs.Develops strategic responses to court cases against Nationwide and Nationwide policyholders. Provides specialized consultation with Claims to ensure proper selection of coverage counsel;  including personal follow up with coverage counsel as to the scope of assignment and strategy.Analyzes claims results and makes recommendations to Claims Directors on process and  workflow improvements or other initiatives to drive results.Delivers a positive customer service experience to internal and external customers. Resolves customer complaints according to best practices. Monitors customer satisfaction to drive technical claims strategies and action plans for improvement.Identifies and mentors high performing associates who have the potential for or are ready to fill critical roles in the organization.May perform other responsibilities as assigned.Reporting Relationships: Reports to the Claims AVP or Director for E&S and Specialty. Individual Contributor role but may have 0-3 direct reports. May also support personnel, project staff, or temporary associates as needed.Typical Skills and Experiences:Education: Undergraduate degree or post-graduate studies preferred. Legal degree desired.License/Certification/Designation: State licensing where required. Successful completion of required and/or applicable claims certification training and/or classes.Experience: Typically, ten years prior insurance coverage related experience with a focus on claims management and technical expertise preferred. Strong knowledge of coverage in Commercial, E&S, and Specialty lines with proven experience analyzing and handling complex coverage issues. Proven experience handling and/or managing high severity, complex claims, and litigation. Specific experience in a particular line of business may be required by the hiring business unit.Knowledge, Abilities, and Skills: Excellent customer focus t