Vice President, Client Services (Operations Manager) - Parametric

ABOUT MORGAN STANLEYMorgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, wealth management and investment management services. With offices in more than 41 countries, the Firm's employees serve clients worldwide including corporations, governments, institutions and individuals. For further information about Morgan Stanley, please visit www.morganstanley.com.ABOUT PARAMETRICParametric is part of Morgan Stanley Investment Management, the asset management division of Morgan Stanley. We partner with advisors, institutions, and consultants to build portfolios focused on what is important to them and their clients. A leader in custom solutions for more than 30 years, we help investors access efficient market exposures, solve implementation challenges, and design multi-asset portfolios that respond to their evolving needs. We also offer systematic alpha and alternative strategies to complement clients' core holdings.This role is part of Parametric's hybrid working model, which includes working in the office 3 days a week and choosing to work remotely or in the office the remaining days of the week.ABOUT THE TEAMThe Client Relations Group (CRG) at Parametric builds meaningful relationships with clients by closely collaborating with sales teams and internal partners to deliver exceptional client service for accounts and client activities. CRG is comprised of teams and functions including Client Service (client relationship building and service), Client Experience (special client service initiates to support the client experience), Contract Management (manage contract lifecycle and record retention), and Client Operations (new account workflow, activities, billing, and audit/oversight).ABOUT THE ROLEThe VP - Manager, Operations (Client Service) is responsible for leading Parametric's global Client Service function, overseeing a team of approximately 45 professionals across the U.S. and India. This role is accountable for the delivery of a consistent, high-quality client service experience across Parametric's separately managed account platform.The individual will operate as a leader of leaders, driving the strategy, execution, and continuous improvement of the client service model. This includes ownership of team performance, service delivery standards, operational efficiency, and cross-functional alignment.This role is not directly client-facing in a production capacity, but serves as a senior escalation point and is responsible for ensuring the Client Service team delivers best-in-class support to clients and partners.The Manager will partner closely with Sales, Product, and Operations leadership to enhance the client experience, scale the operating model, and support the continued growth of the business. This position is designed for a senior VP-level leader preparing to take on broader executive responsibilities.PRIMARY RESPONSIBILIESTeam & Organizational LeadershipLead and develop a global Client Service organization (~45 professionals) across the U.S. and India, including direct oversight of managers and senior team leadsOperate effectively within a global structure with dotted line reporting; driving alignment and consistency across regionsBuild and sustain a high-performance culture focused on accountability, development, and continuous improvementService Delivery & Operating Model OwnershipOwn and evolve the client service delivery model, ensuring consistent, scalable support across client segments and strategiesEstablish and monitor key performance indicators (KPIs) including service levels, quality, and productivityEnsure an effective day-to-day operating environment capable of supporting a growing and increasingly complex businessOperational Excellence & TransformationIdentify and lead initiatives to improve workflows, enhance efficiency, and reduce operational riskPartner with technology and operations teams to evaluate and implement tools that enhance team effectiveness and client experienceDrive continuous improvement efforts, including root cause analysis and control enhancements following operational eventsEscalation Management & Risk OversightServe as a senior escalation point for complex client service issues, ensuring timely and effective resolution through internal coordinationPartner with internal stakeholders to address service breakdowns, implement corrective actions, and strengthen controlsCross-Functional LeadershipPartner with Sales, Product, Operations, and other internal stakeholder teams to ensure alignment on client needs and service deliveryTranslate feedback from clients and internal partners into actionable improvements to processes, tools, and service modelTalent Management & Workforce PlanningLead hiring, onboarding, and development of team members, with a focus on building a strong leadership benchManage capacity, resource allocation, and organizational design to support business growth and evolving client needsJOB REQUIREMENTS7+ years of experience in asset management, wealth management, or financial services, with significant exposure to client service or operations functionsProven track record of leadership and team management in a client service environment Proven ability to design and scale service delivery models and operating frameworksStrong track record of driving process improvement, operational efficiency, and organizational transformationExperience partnering with senior stakeholders across business lines to influence outcomes and drive alignmentExcellent leadership, communication, and executive presence, with the ability to operate effectively at senior levels of the organizationBachelor’s degree required; advanced degree or relevant certifications a plusParametric believes each member of our organization makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this job description is designed to outline prima