Patient Services Specialist Lead

Job DescriptionHarborview Medical Center - Admitting has an outstanding opportunity to hire a Patient Services Specialist Lead.WORK SCHEDULE100% FTE (40 hours per week)Monday, Tuesday, Friday, Saturday, SundayVariable ShiftPOSITION HIGHLIGHTSProvides leadership, training, and workflow support to Patient Services Specialist staff in a fast-paced healthcare environmentSupports patient flow, front desk operations, and delivers exceptional customer service to patients and familiesCoordinates patient registration, insurance verification, referrals, and communication with care teams to support seamless patient carePRIMARY JOB RESPONSIBILITIESProvide leadership, training, and workflow support to Patient Services Specialists staff Assign, monitor, and audit work while communicating feedback to leadership Support patient registration, admissions, discharge, and front desk operations Obtain and verify demographic, insurance, and financial information Ensure completion of required consents, financial agreements, and patient documentation Coordinate patient care, referrals, medical records, and interpreter services Schedule appointments, triage incoming calls, and support patient flow activities Maintain accurate patient information in the Epic electronic medical record systemPerforms PSS 2 duties and takes on additional responsibilities in the Supervisor’s absenceREQUIREMENTSHigh school graduation or equivalentThree years of Patient Support Service experienceEquivalent education/experience may substitute for stated requirementsABOUT HARBORVIEW MEDICAL CENTERAs the region's only Level I Trauma and verified burn center, Harborview Medical Center is a comprehensive healthcare facility owned by King County and operated by UW Medicine. It is dedicated to providing specialized care for a broad spectrum of patients from throughout the Pacific Northwest, including the most vulnerable residents of King County. It provides exemplary patient care in leading-edge centers of emphasis, including emergency medicine, trauma and burn care, neurosciences, ophthalmology, vascular surgery, HIV/AIDS, rehabilitation, mental health and substance abuse care.Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region.Challenge. Collaboration. Compassion.ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHERUW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. The mission of UW Medicine is to improve public health by advancing medical knowledge, delivering outstanding care, and preparing tomorrow’s healthcare leaders.Nearly 29,000 professionals are part of the UW Medicine system, which includes: Harborview Medical Center, UW Medical Center – Montlake, UW Medical Center – Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, Airlift NorthwestBecome part of our team. Join our mission to make life healthier for everyone in our community.Compensation, Benefits and Position DetailsPay Range Minimum:$24.12 hourlyPay Range Maximum:$34.52 hourlyOther Compensation:Weekend Differential: $2.00 per hourBenefits:For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/Shift:Alternate Work Shift (United States of America)Temporary or Regular?This is a regular positionFTE (Full-Time Equivalent):100.00%Union/Bargaining Unit:WFSE HMCAbout the UW Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.  UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. Our Commitment The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu. Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.