Director, AI Deployment Management

OVERVIEW OpenAI’s mission is to ensure that artificial general intelligence benefits all of humanity. As AI capabilities rapidly evolve, the success of our customers increasingly depends on their ability to effectively deploy, operationalize, and scale AI within real-world workflows. The Post-Training and Customer organizations play a critical role in bridging advanced AI systems with durable customer value. We are seeking a Director, AI Deployment Management to lead and scale OpenAI’s global AI Deployment Management (ADM) organization. This leader will oversee all ADM teams, including: - Builder ADM — focused on Codex and builder workflows - Core ADM — focused on foundational customer workflows and platform adoption - Pilot ADM — focused on early-stage deployments, experimentation, and scaled onboarding motions This role reports directly to the Head of Technical Readiness and serves as a critical second-line leadership role responsible for driving operational excellence, customer outcomes, and organizational scale across OpenAI’s Customer Success and Technical Success functions. The Director, AI Deployment Management will oversee the technical and operational execution of customer deployments across the customer lifecycle, ensuring customers successfully adopt, operationalize, and expand their use of OpenAI technologies. This leader will play a pivotal role in shaping how enterprises integrate AI into real-world workflows while building the systems, teams, and processes necessary to support rapid global growth. This role requires a highly strategic and operationally rigorous leader who can align multiple deployment organizations around a unified customer experience, partner closely with cross-functional stakeholders, and build scalable mechanisms that enable customers to realize durable business value from OpenAI’s products. ROLE OBJECTIVE The primary objective of this role is to scale and mature OpenAI’s global AI Deployment Management organization while ensuring customers achieve successful, safe, and scalable adoption of OpenAI technologies. This leader will drive operational excellence across deployment organizations, establish scalable systems and governance models, and help shape how enterprises operationalize AI at scale. Success in this role will directly influence customer satisfaction, adoption outcomes, deployment quality, and OpenAI’s ability to support rapid enterprise growth globally. IN THIS ROLE, YOU WILL: DEVELOP AND SCALE THE AI DEPLOYMENT MANAGEMENT STRATEGY - Define and continuously refine the vision, operating model, and long-term strategy for the global AI Deployment Management organization. - Align deployment strategies with OpenAI’s broader business objectives and evolving customer needs. - Build scalable frameworks that support long-term organizational growth and operational maturity. LEAD AND GROW GLOBAL ADM ORGANIZATIONS - Lead and mentor second-line managers and multidisciplinary ADM teams across Builder, Core, and Pilot deployments. - Foster a high-performance culture centered on operational rigor, customer impact, scalability, and continuous improvement. - Develop strong leadership bench strength and management capabilities across the organization. DRIVE CUSTOMER ADOPTION AND DEPLOYMENT SUCCESS - Ensure customers successfully deploy and operationalize OpenAI solutions across a wide range of use cases and industries. - Build repeatable deployment frameworks and scalable engagement models that improve customer outcomes and accelerate adoption. - Oversee complex enterprise deployment programs and customer operationalization efforts at scale. BUILD SCALABLE OPERATIONAL SYSTEMS - Design and implement scalable processes, tooling, metrics, reporting frameworks, and governance models. - Improve deployment quality, operational efficiency, organizational visibility, and customer satisfaction. - Establish clear operational KPIs and mechanisms for measuring deployment effectiveness and customer outcomes. PARTNER CROSS-FUNCTIONALLY - Collaborate closely with GTM, Product, Engineering, Research, Customer Success, and Technical Success leadership teams. - Align deployment strategies with product evolution and customer needs. - Surface deployment learnings and customer feedback to inform roadmap and organizational priorities. REPRESENT THE VOICE OF THE CUSTOMER - Act as a key escalation point and strategic advisor for customer deployments. - Advocate for customer needs and operational insights across the organization. - Ensure customer feedback meaningfully influences deployment practices, product direction, and operational priorities. ENABLE ORGANIZATIONAL SCALE - Partner with leadership to evolve and scale OpenAI’s broader Customer Success and Technical Success organizations. - Help define career paths, organizational structures, and operational maturity frameworks. - Improve organizational scalability while maintaining a high-quality customer experience. ESTABLISH OPERATIONAL EXCELLENCE - Create a culture of accountability, prioritization, execution excellence, and continuous optimization. - Use data and operational insights to drive strategic decisions and improve customer outcomes. - Identify and resolve operational bottlenecks across deployment workflows and customer engagement motions. CHAMPION SAFE AND RESPONSIBLE AI ADOPTION - Ensure deployment practices align with OpenAI’s commitment to the safe, ethical, and responsible deployment of AI technologies globally. - Help customers operationalize AI responsibly within complex enterprise environments. YOU MIGHT THRIVE IN THIS ROLE IF YOU: - Have a proven track record of building and leading large-scale, customer-facing technical organizations through periods of rapid growth and organizational scale. - Have experience managing second-line leaders and overseeing multidisciplinary teams across technical deployment, customer