Field Services Engineer III - Electrophysiology Technologies (Minneapolis / St. Paul / Twin Cities)

We anticipate the application window for this opening will close on - 22 Jul 2026 Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.A Day in the LifeAt Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts. This role will require up to 75% of travel to enhance collaboration and ensure successful completion of projects.                  The Field Service Engineer is the primary technical representative for Medtronic EP Technologies (formerly CAS) Affera customers and the sales and clinical teams. The FSE is also responsible for the technical assessment, installation, support, servicing, maintenance and de-installation of all Affera systems at customer sites.The FSE works closely with the Field Service and Technical Service teams to help coordinate feedback with the Marketing, Quality, Production and Engineering groups in order toto continually evaluate the performance of products in the field.  This position may also require providing technical assistance to physicians or technologists during a clinical procedure. EP Technologies EP Technologies offers cardiac mapping and ablation solutions to treat patients with abnormal heart rhythms.   Our vision is to help patients worldwide by advancing innovation for the diagnosis and ablation of cardiac arrhythmias, enabling clinicians to perform procedures with superior outcomes.Our Diversity Networks and Employee Resource Groups (ERGs) are building a sense of community, belonging, and activation for Medtronic employees. Medtronic supports diversity networks and ERGs focused in various areas such as gender, ethnicity, age, faith, sexual orientation, military veteran status, disability status and other shared affinities.  Additional Information:Location: Individuals must reside within 90 minutes of a reasonably sized airport in the Minneapolis/St. Paul area.   Territory: This position will support a territory that includes MN/WI/SD/ND/IA/NE and other areas as needed.Travel: This position will require over 75% of travel including overnight and air travel.  Equipment: This position will work on EP Technologies Affera platform and systems introduced in the future including mapping and navigation.    Key Responsibilities:Perform installations, inspections, verification, corrective and preventive maintenance to ensure the successful operation of EP Technologies Affera systems.Maintain and submit technical records and documentation as per regulatory requirements.Provide information from experience in the field to colleagues in the office as well as updates to the database.Provide input to service processes to ensure continuous improvement and evolution of the Field Service organization. This includes the development and maintenance of Service documentation and procedures.Provide input to Engineering and Manufacturing for upgrades to Affera products.Participate in the development and delivery of technical training to our distributors, partners, agents, and technically qualified representatives of customer base.Help facilitate the smooth introduction of new products to customers by participating in design improvement discussions.Investigate, analyze, and recognize trends in technical data as it relates to Affera products.Participate in special projects as requested by the US Field Service Manager or designee.Participate in and provide technical training to physicians, EP technicians and department managers at customer sites.Minimum Requirements (Must Have!):To be considered for this role, please ensure the minimum requirements are evident on your resume.High School Diploma or equivalent required.4 years of technical, clinical field service, technical internship or clinical customer support experience. Preferred Qualifications:Bachelor’s degree in an Engineering disciplineAbility to apply engineering principles such as electrical, mechanical, thermodynamic and biomedical to troubleshooting without complete technical documentation.Ability to troubleshoot problems and technically diagnose medical equipment.  Excellent English writing and verbal communication skillsExcellent time management skills and detail orientedFlexibility to travel frequently including possible international locations.Ability to work independently, self-motivated and without direct supervision.Extensive direct, face to face customer contact and interactionAbility to work closely with customers, listen to their issues and then develop a plan to increase confidence and satisfaction with Affera products and servicesFor Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.Physical Job RequirementsThe above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer,