Associate Customer Service Manager

Work Flexibility: HybridDrive operational excellence and elevate customer experience in a high-impact leadership role supporting a dynamic healthcare business. You will lead day-to-day customer service operations, optimize end-to-end order management, and strengthen cross-functional collaboration to deliver consistent, high-quality outcomes. This is an opportunity to shape processes, develop talent, and create measurable impact across Korea.What You Will DoLead a team of customer service professionals, allocating work, monitoring performance, and ensuring delivery against defined targetsLead and supervise daily customer service operations to ensure stable execution and adherence to service timelinesManage end-to-end order processes including order entry, returns, backorders, and invoicing, ensuring accuracy and on-time fulfilmentMonitor order backlog and resolve discrepancies to maintain service levels and customer satisfaction targetsSupport key accounts across dealers and hospital channels, ensuring consistent service delivery and issue resolutionIdentify process gaps and implement continuous improvement initiatives to increase efficiency and reduce cycle timesStandardize workflows and enforce adherence to operating procedures across the teamCollaborate with Sales, Supply Chain, Finance, and Logistics to align on customer requirements and resolve operational challenges What You Will NeedRequired:Minimum 10 years of experience in customer service, operations, or order managementMinimum 2 years of experience leading or supervising a teamExperience managing end-to-end order management processesWorking proficiency in English (spoken and written)Strong hands-on knowledge with ERP systems (e.g., SAP, JDE, or equivalent)Preferred:Experience in the medical device or healthcare industryActive participation in ERP implementation or enhancementDemonstrated contributions in Process enhancement, automation initiativesTravel Percentage: None