Senior Systems Engineer - R&D Business Systems

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.About the Role Fivetran is building data pipelines to power the modern data stack for thousands of companies. We’re looking for a Senior Systems Engineer, R&D Business Systems who will play a key role in maintaining, evolving, and scaling our internal R&D systems ecosystem, including Jira and related Atlassian products, knowledge management platforms, operational tooling, integrations, and business process automations. As part of our R&D Business Systems team, you will be responsible for providing day-to-day support for our Jira environment, its integrations and automations, while also driving enterprise-level projects involving workflow design, systems integration, operational tooling, migrations, and process improvements across the broader R&D systems landscape. You will also have the opportunity to work beyond Jira and support platforms such as Notion, Incident Management systems, Zendesk, and other engineering and operational systems. The ideal candidate is comfortable operating across systems administration, automation engineering, integrations, operational support, and platform optimization. You will be able to offer up your technical expertise to identify, analyze, and develop solutions to complex business problems. You will play a key role in the maintenance, configuration, governance, reliability, and optimization across the systems you support. Our ideal candidate will possess in-depth knowledge of Jira administration and governance best practices, while also demonstrating the ability and desire to support and evolve a broader ecosystem of internal operational tools and automations. This is a full-time position based out of our Novi Sad office. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team. Technologies You’ll Use Jira (including ScriptRunner, Automations, Webhooks, Rich Filters, Forms), Notion, Zendesk, Slack, Incident Management systems, GitHub, and related operational and workflow tooling are examples of systems/technologies that you may encounter day to day. Experience with Infrastructure-as-Code tooling such as Terraform is a plus. An ideal candidate will be willing to explore, support, and become the local expert in new systems and operational tooling as our environment evolves. What You’ll Do Lead the configuration, customization, automation, and operational support of Jira and related R&D systems in alignment with business processes, operational requirements, governance standards, and Fivetran’s Feature Development Lifecycle. Design and implement scalable automations, integrations, workflows, and operational processes across systems such as Jira, Notion, Zendesk, Incident Management systems, GitHub, and other internal tooling platforms. Support implementation, migration, optimization, and operationalization of new tools and business workflows across the R&D systems ecosystem. Provide exceptional user support, troubleshoot issues, perform RCA, participate in operational support and on-call processes, and ensure recurring issues are resolved through documentation, training, automation, or system improvements. Administer the day-to-day operations of our global Jira environment, including integrations, webhooks, monitoring, governance, user management, upgrades, and operational maintenance. Create and maintain detailed documentation for system configurations, automations, integrations, operational procedures, and technical designs. Collaborate closely with stakeholders across Engineering, Product, Support, and Operations teams to understand business needs and design scalable technical solutions. Think broadly about systems, workflows, and dependencies to create maintainable long-term solutions beyond the immediate request. Skills We’re Looking For 5+ years of experience administering and supporting enterprise-scale Jira Cloud environments. Strong skills in Jira system configuration, automation, scripting via ScriptRunner or custom apps, Jira Query Language, Rich Filters, dashboards, and workflow design. Experience integrating and supporting operational systems and tooling ecosystems across engineering and business workflows. Strong understanding of systems architecture, integrations, automations, and operational support processes. Ability to translate business requirements into scalable technical solutions and deliver them collaboratively within a team environment. Experience supporting business-critical systems, including operational support and participation in on-call rotations. Familiarity with operational tooling, incident management platforms, knowledge management systems, and workflow automation practices. Experience with Infrastructure-as-Code concepts and tooling such as Terraform is a plus. Eager to learn and expand into new systems, tooling, and operational domains beyond Jira administration. Strong communication skills and attention to detail. Bonus Skills​ Experience with operational and incident management tooling such as Grafana IRM, OpsGenie, PagerDuty, or similar platforms. Experience supporting migrations between internal systems, tooling platforms, or workflow ecosystems. Experience as a software engineer/systems analyst, or as a systems engineer applying software development principles to internal systems Public company experience and a working understanding of system and process controls Proficiency in general-purpose programming languages, SQL, and general data literacy and querying data warehouses. Experience in Jira custom apps creation. #LI-NR1#LI-HYBRID  Perks