Global Ops CoE – OnStar Business Services Senior Analyst

Job DescriptionSponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.Work Arrangement: This position is categorized as hybrid on NIGHSHIFT. This means the successful candidate is expected to report to the office three times per week (or other frequency) as dictated by the business.The RoleThe Business Services Senior Analyst is responsible for end-to-end design ownership, business integration, prioritization, stakeholder alignment, program change control, and issue escalation for the CVI insourcing model to support OnStar. This role is intended to lead the transition phase and sustain after stabilization.What You’ll DoOwn end-to-end design of the insourced process and operating model.Lead business integration and ensure alignment across stakeholders.Set priorities, manage backlog direction, and govern program change control.Escalate and resolve issues affecting transition, cutover, or steady-state delivery.Partner with the Business Support Analyst to map existing work, document business rules, archive deliverables, and prioritize transition activities.Support development of mirrored US and CAN outputs together with the Data / ETL / Reporting Developer.Define controls with QA / Control analyst ensuring accurate data governanceManage and oversee various projects, including defining project scope, objectives, timelines, and deliverables. Coordinate with cross-functional teams to ensure project milestones are met and deliverables are achieved.Work closely with business stakeholders to elicit and document requirements, ensuring clear understanding and alignment between business needs and IT solutions.Identify opportunities for process improvement and provide recommendations to enhance efficiency and effectiveness. Analyze existing workflows and systems and propose innovative solutions to streamline operations.Create comprehensive documentation, including functional specifications, user guides, and training materials. Ensure documentation is up-to-date and easily accessible to stakeholders.Work closely with Business Services Analyst on the following:Map current work and document end-to-end business rules.Inventory source systems and record data sources that support the process.Identify internal GM sources for manifests, orders, delivery records, packages or Zuora, payments, and OVI claims.Archive deliverables, parameters, and supporting process documentation for transition use.Prioritize work items and support backlog management for insourcing activities.Data Integration: Combine all data streams into a central Power BI environmentData Modeling & Cleansing: Create consistent, validated data models for tracking operational KPIs, and customer metrics and program forecasting.Dashboard Development: Design interactive Power BI dashboards for operational tracking/metrics, and leadership executive summary.Your Skills & Abilities (Required Qualifications)5+ Years in Data Analytics / Data Science or related fieldBachelor’s degree in a Data Science/Analytics, Mathematics, Statistics, Computer Science, Sales, Information Systems, Supply Chain, or a related fieldData Visualization - Proficiency in Microsoft Power BI – building dashboards, data models, and DAX measures.Background in Databricks, SQL, Python, Power BI, is a plusReporting Automation - Ability to automate refresh schedules, pipelines, and alerts for Power BI reports. Experience with Power Automate and API integrations a plusStatistical & Analytical Skills - Strong understanding of KPIs, variance analysis, forecasting, and trend detection. Predictive modeling and demand forecasting a plusStrong requirements gathering and process documentation skillsAbility to analyze source systems, data dependencies, and business rulesStrong organizational skills for knowledge capture and documentation controlGood communication skills for working with business and technical teamsAbility to convert operational knowledge into structured requirementsExperience in product ownership, operations leadership, program transition, or process governanceExperience working with reporting, compliance, or data-driven business processesExcellent interpersonal skills, as well as excellent communication skills, verbal and writtenProven proficiency in analytical tools such as PBI, Power Automate and KNIMEWhat Will Give You A Competitive Edge (Preferred Qualifications)Familiarity with US and Canada business operations is preferredStrong business process ownership and decision-making capabilityExperience in stakeholder management and cross-functional coordinationAbility to translate business requirements into delivery prioritiesStrong issue resolution, governance, and escalation management skillsWorking knowledge of reporting operations, control points, and transition managementAbility to think critically, solve problems, make decisions and build trust across the organizationAbility to guide team on multiple tasks and deliver results with aggressive timelinesGood organizational and time management skillsAbility to work independently and manage multiple projects simultaneously, while meeting deadlines.Highly proficient in Microsoft Office applications and requirements documentation toolsDemonstrate self-motivation and the ability to grasp concepts quicklyEmbrace data driven & customer insights to inform plans, launches, and iterationsHighly proficient in oral and written communication skills Background on emerging technological advancements such as AIStrong organizational skills with proven track record of efficiently executing complex projects to completion at a high level of qualityDemonstrated high level of interpersonal skills required to effectively collaborate, motivate, and facilitate others in group situationsDesire to work in a complex and evolving environment and to bring an innovation mindsetComfort working in a fast-paced