Systems Data Support Analyst

Career Area:Technology, Digital and DataJob Description:Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.Job SummaryTo maintain customer data files in the ordering systemWhat You Will Do:• Developing detailed solutions to solve business problems• Input data into the customer data files, making changes to existing data and monitoring the accuracy of all data in files.• Participate the evaluation and deployment of new technologies to add or enhance existing digital technical capabilities.• Participating in addressing business requirements for applications and collaborating with cross-functional teams to deliver solutions that meets business resultsDegree RequirementB.E. / B. Tech in IT, CS, or related engineering discipline (2025 or 2026 graduates)What You Have:Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. Level Working Knowledge:• Communicates the importance of customer needs/expectations and commits to resolving them.• Researches and verifies customer needs and expectations.• Solicits customer satisfaction feedback and acts on improvement opportunities.• Helps link organizational objectives to customer needs and expectations.• Meets regularly with customers to understand their wants, needs and expectations.Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment. Level Basic Understanding:• Describes alternative data-gathering techniques and tools.• Documents basic data-gathering methodologies.• Identifies the purposes of data gathering and analysis.• Identifies key objectives in gathering and analyzing data.Data-driven Decision Making: Knowledge of the data-driven decision-making process and associated tools and techniques; ability to gather and analyze data to make organizational decisions that align with strategic business objectives and goals. Level Basic Understanding:• Describes major considerations and issues in the use of data-driven decision making.• Differentiates Data-driven decision making from traditional decision making.• Explains characteristics and steps in an effective Data-driven Decision-Making process.• Identifies key objectives in gathering and analyzing data.Analytical Thinking: Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems. Level Basic Understanding:• Names specific tools or techniques that can be used to support the analytical thinking process.• Describes specific software applications or products used for business analytics.• Gives examples of how analytical thinking has been used to resolve problems.• Helps others research and learn more about business analytics tools and applications.Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Level Working Knowledge:• Delivers helpful feedback that focuses on behaviors without offending the recipient.• Listens to feedback without defensiveness and uses it for own communication effectiveness.• Makes oral presentations and writes reports needed for own work.• Avoids technical jargon when inappropriate.• Looks for and considers non-verbal cues from individuals and groups.Data Architecture: Knowledge of processes, techniques and factors that affect data architecture; ability to design blueprints on how to integrate data resources for business processes and functional support. Level Basic Understanding:• Identifies the processes, standards and principles of data architecture.• Discusses the techniques and tools used in building and designing data architecture.• Describes any constraints or influencing factors that effect data architecture design.• Lists the elements of data architecture (e.g. administrative structure, data store methodologies).Requirements Analysis: Knowledge of tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project. Level Working Knowledge:• Follows policies, practices and standards for determining functional and informational requirements.• Confirms deliverables associated with requirements analysis.• Communicates with customers and users to elicit and gather client requirements.• Participates in the preparation of detailed documentation and requirements.• Utilizes specific organizational methods, tools and techniques for requirements analysis.Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of India which can be found through our employment website at www.caterpillar.com/careers.What You Will Get:Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total