Digital Product Owner - D365 CE BA

Career Area:Technology, Digital and DataJob Description:Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.Job DescriptionThe Microsoft Dynamics 365 Business Analyst is responsible for serving as the functional bridge between the business and development teams. This role is responsible for gathering and analyzing business requirements, translating them into functional design documents, supporting implementations, and driving user adoption across Dynamics 365 modules (e.g., Customer Service, Contact Center, and Sales). The Business Analyst works closely with stakeholders across Cat Digital Customer Service, partnering with Dynamics 365 Developers and external partners to deliver scalable, well-documented, and valued-driven solutions.Key Responsibilities Business Analysis & Requirements Document business requirements, functional specifications, process flow current state and future state, and gap analysesTranslating business needs into clear, actionable functional requirements for Dynamics 365 solutions that adhere with best practicesPartner with business stakeholders to understand processes, pain points, and improvement opportunitiesLead requirements gathering sessions, workshops, and demonstrationsSolution Delivery & CollaborationWork closely with Dynamics 365 Developers to clarify functional requirements and validate technical designsSupport system testing, including unit testing, integration testing, and User Acceptance Testing (UAT)Assist with deployment planning, cutover activities, and post‑go‑live stabilizationCoordinate with vendors and business partners as neededUser Adoption & Change ManagementDevelop user training materials, documentation, and process guidesConduct end‑user training sessions and knowledge transferAct as a trusted advisor to business users, ensuring solutions are well understood and adoptedProvide ongoing functional support and continuous improvement recommendations.Documentation & GovernanceMaintain functional documentation, process maps, and solution designsEnsure solutions align with IT standards, security requirements, and long‑term system strategyExperienceBachelor’s degree3+ years’ experience as a Business Analyst or Functional Analyst supporting Microsoft Dynamics 365 or similar CRM or Customer Service platforms3+ years’ experience with requirements gathering, functional design, and UATFamiliarity with Power Platform (Power BI, Power Apps, Power Automate)Ability to translate business needs into clear functional specificationsExcellent communication skills with both technical and non‑technical audiencesStrong analytical and problem‑solving skillsAbility to balance business needs with system capabilitiesOrganized, detail-oriented, and documentation-driven Posting Dates:June 25, 2026 - July 8, 2026Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to applyNot ready to apply? Join our Talent Community.