Customer Account Specialist - Government Services (Onsite)

Date Posted:2026-06-24 Country:United States of America Location:US-GA-COLLEGE PARK-317 ~ 5159 Southridge Pkwy ~ SOUTHRIDGE, Ste 100 Position Role Type:Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract. Security Clearance Type: None/Not Required Security Clearance Status: Not RequiredAt RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.This position oversees the life cycle of a repair order from purchase order placement to order closure in the applicable systems. This position creates quotes and sales orders, accurately reflecting customer purchase order requirements, in the SAP Sales & Distribution module. Managing ongoing changes to SAP sales orders, monitoring inventory, and billing reports and taking appropriate action is also performed. Regular communication with external and internal customers is necessary. Actions directly impact sales, profit, and on-time delivery performance.This position oversees the life-cycle of a repair order from purchase order placement to order closure in the applicable systems. This position creates quotes and sales orders, accurately reflecting customer purchase order requirements, in the SAP Sales & Distribution module. Managing ongoing changes to SAP sales orders, monitoring inventory and billing reports and taking appropriate action is also performed. Regular communication with external and internal customers is necessary. Actions directly impact sales, profit and on-time delivery performance.The hours for this position will be: Monday-Friday, 7:00 AM-3:30 PM. WHAT YOU WILL DO:Demonstrates proficiency with tools, systems, procedures and processes required to create complex orders. May identify trends, analyze problems and suggest alternatives for assigned tasks.Monitors inventory to maximize sales and ensures customer order requirements are met, manually creating delivery documents as appropriate.Monitors order execution by consulting with appropriate internal counterparts to ensure sales goals are achieved.Identify SAP Sales Order Set up processes and constraints to implementing and performing on customer contracts. Can make recommendations to finding necessary alternative sales order set up methods.Creates, submits and monitors US Government receiving reports and invoices. With assistance, addresses U.S. Government portal issues. Performs and assists with special projects as required.Demonstrates proficiency with government contracts and contract reviews.  Able to provide recommendations or alternatives when it comes to negotiating acceptable terms and conditions.Develops and tests new or moderately difficult order administration processes.Creates, updates, archives order and customer files, as required.Demonstrates proficient ability to use SAP reporting tools to create reports to meet customer expectations.QUALIFICATIONS YOU MUST HAVE:Typically requires a HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience.Previous customer service experience is required.QUALIFICATIONS WE PREFER:SAP experience preferred.Experience reading and interpreting contracts/warranty documents.Experience reviewing and approving customer purchase orders.ROLE TYPE:Please ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as:Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.WHAT WE OFFER:Some of our competitive benefits package includes:   •       Medical, dental, and vision insurance. •       Three weeks of vacation for newly hired employees. •       Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option.  •       Tuition reimbursement program.•       Student Loan Repayment Program. •       Life insurance and disability coverage. •       Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection. •       Birth, adoption, parental leave benefits. •       Ovia Health, fertility, and family planning.  •       Adoption Assistance.           •       Autism Benefit. •       Employee Assistance Plan, including up to 10 free counseling sessions.  •       Healthy You Incentives, wellness rewards program.•       Doctor on Demand, virtual doctor visits.  •       Bright Horizons, child and elder care services.•       Teladoc Medical Experts, second opinion program.  •       And more!  Learn More and Apply Now!Avionics delivers advanced cockpit displays, vision systems, and comprehensive digital solutions for global government, commercial and business aviation customers. We provide connectivity and managed data services to ensure safety and seamless communication for p