Technical Account Manager (Remote)

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.About the Role:As a Technical Account Manager (TAM) at CrowdStrike, you will be a trusted advisor and technical partner to our most strategic customers. This role is all about building strong relationships, delivering expert guidance, and ensuring the long-term success and security of our customers' environments. You’ll work closely with Security, Product and IT teams to proactively resolve complex technical challenges, and help customers maximise the value of our platform.In this role, you’ll combine deep technical knowledge with strong communication and customer management skills to provide tailored support. You will serve as a bridge between customers and our internal teams, helping to prioritise issues, share product feedback, and advocate for customer needs.This is a fast-paced, high-impact role where your core focus is driving product adoption, delivering measurable outcomes and empowering customers to unlock the full value of their CrowdStrike investment.Success requires a proactive mindset, a passion for cybersecurity, and the ability to navigate complex technical environments with confidence and care.Additional Locations: Remote, Australia basedWhat You’ll Do:Own a portfolio of strategic accounts, serving as the primary technical point of contact and trusted advisor across your assigned territoryDrive product adoption and value realization across the CrowdStrike Falcon® platform Lead proactive customer health checks, adoption reviews and executive briefings to accelerate value deliveryDrive and manage escalations with urgency and professionalism, leading cross-functional groups to resolution while maintaining strong customer relationshipsBuild and continuously expand deep product knowledge across CrowdStrike's full portfolio, rapidly acquiring expertise on new technologies as they are releasedLead knowledge-sharing conversations with customers to lift adoption and connect product value to customer security outcomesRepresent the voice of the customer internally, ensuring feedback on product gaps and feature requests reaches the right stakeholdersWhat You’ll Need:Bachelor’s Degree or equivalent experiencePrior experience in a technical account management, customer success engineering or professional services role within the cybersecurity industryProven ability to manage a large, diverse account portfolio in a fast-paced environment, juggling competing priorities without losing focus on customer outcomesA strong background in cybersecurity — you understand the threat landscape and can speak credibly to security practitioners and executives alikeExperience working with all supported operating systemsKnowledge of enterprise web technologies, security and cutting-edge infrastructuresWorking knowledge of security operations center (SOC) environments and processesNetwork infrastructure experienceExceptional interpersonal skills — you build trust quickly, navigate complex stakeholder relationships with confidence and can engage effectively with customers who have high expectationsExcellent customer service skills and ability to quickly establish technical credibility with customersOutstanding written and verbal communication skills, with the ability to adapt your style across audiences — from technical practitioners to C-suite executivesExperience working independently to determine methods and procedures on new assignmentsDemonstrable problem-solving skillsA collaborative attitude and genuine commitment to customer successBonus Points:Industry-recognized security certification (e.g., CISSP, CEH, CompTIA Security+ or equivalent)Familiarity with the CrowdStrike Falcon® platform or comparable EDR/XDR solutions#LI-NR1Benefits of Working at CrowdStrike: Market leader in compensation and equity awardsComprehensive physical and mental wellness programsCompetitive vacation and holidays for rechargePaid parental and adoption leavesProfessional development opportunities for all employees regardless of level or roleEmployee Networks, geographic neighborhood groups, and volunteer opportunities to build connectionsVibrant office culture with world class amenitiesGreat Place to Work Certified™ across the globe CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base a