Associate Director, Content Hub Lead (Hybrid - Upper Gwynedd, PA)

Job DescriptionThe Associate Director, Content Hub Lead, oversees the end-to-end service across the Content Hub and Digital Production & Publishing model (collectively known as the Content Hub) for a portfolio of Agile marketing teams across SP&ID and Oncology. This role leads the installation and ongoing operation of content creation, approval, production, and publishing services, ensuring seamless execution, strong stakeholder alignment, and high-quality, compliant delivery at scale. The position also plays a key role in advancing the future-state content operating model through adoption of Content Hub and other OMM capabilities, standardized ways of working, and automated and GenAI-enabled workflows. Key ResponsibilitiesServe as the single point of accountability for Content Hub and DPP delivery at the Agile team levelEnable consistent, scalable, and efficient content delivery aligned with the OMM modelDrive improvements in speed to market, content quality, and customer engagementPartner closely with Hub Service Leadership on priorities and service model evolutionMaintain alignment across content development disciplines, including design, copy, medical, QA, production, and publishingEnsure seamless handoffs across internal teams and external partnersEnforce adherence to standards, governance, and quality expectations within the Content HubAct as the escalation point for delivery risks, capacity constraints, and cross-team dependenciesPartner with Content Hub and DPP Product Owners to identify risks, drive service enhancements, and highlight winsMonitor key operational metrics, including cycle time, throughput, quality, and cost efficiencyTranslate insights into actionable improvementsSupport OMM leadership reporting and continuous optimization of delivery performance How You Will Succeed in This RoleOperate with end-to-end ownership across Content Hub and DPP (no handoff gaps)Balance strategic thinking with strong execution rigorBuild trust quickly across Agile teams and functional stakeholdersDrive measurable improvements in speed, quality, and scalabilityProactively identify and implement opportunities to simplify and optimize ways of working QualificationsMinimum of 8 years of experience in marketing operations, content operations, digital production, or related fieldsBachelor’s degree in Marketing, Business, Information Systems, Digital, Communications, or a related fieldExperience working in Agile or sprint-based marketing environmentsDemonstrated ability to lead cross-functional teams and manage complex delivery modelsExperience working with agencies and external partnersStrong project management skills, including development of comprehensive project plansStrong understanding of end-to-end content development and digital production workflowsExcellent communication and stakeholder management skills, with the ability to influence stakeholders across functions and levelsStrong problem-solving skillsExperience leading change management efforts, including driving adoption and minimizing disruptionFamiliarity with content lifecycle tools, publishing platforms, and the MarTech ecosystemLocation and Work ModelHybrid ability to work at the North Wales (Upper Gwynedd), Pennsylvania office at least 3 days per weekTravel: approximately 10% for internal workshops, stakeholder meetings, integration sessions, and trainingRequired Skills: Agency Management, Agile Methodology, Change Management, Content Management, Content Organization, Digital Production, Marketing, Marketing Operations, Project Management, Sprint PlanningPreferred Skills: Current Employees apply HERECurrent Contingent Workers apply HEREUS and Puerto Rico Residents Only:Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics.  As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.  For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:EEOC Know Your RightsEEOC GINA Supplement​We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.Learn more about your rights, including under California, Colorado and other US State ActsThe salary range for this role is$142,400.00 - $224,100.00This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.We offer a comprehensive package of benefits.  Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.You can a