Assoc. Dir, Program Success Manager

Job DescriptionThe Program Success Manager is responsible for enabling the successful measurement, tracking, reporting and communicating the value across DHH programs by ensuring strong alignment between ways of working, value management frameworks, and executive decision-making. This role operates externally to program teams and partners closely with senior leadership, sponsors, business leaders, and key partners to drive transparency, integration, and impact.Key ResponsibilitiesEnterprise Value Alignment & GovernanceEnsure strong connection between DHH Ways of Working (WoW) and BIT value management practices, pulling through the enterprise and BIT value frameworks to top programs.Escalate issues to the S&VM lead and appropriate governance committees when there are cross-program impact or high‑impact blockers requiring leadership attention.Monitor progress of key programs owned by multiple teams, using governance forums and data to identify risks, dependencies, and bottlenecks early.Program Integration & InsightsEstablish common standards for planning, funding, prioritization, and performance management across.Define and track value cases and benefits realization; ensure that accountable owners in each function commit to and deliver against agreed targets.Ensure integrated reporting across all top programs, synthesizing insights and framing them for discussion and decision-making with senior leadership teams and governance bodies.Identify trends, risks, and opportunities across programs and elevate insights that inform enterprise‑level prioritization and action.Continuous Improvement & Operating Model EnablementIdentify process improvements and operating model enhancements that further enable value delivery across priority programs.Act as a catalyst for improving how programs execute, measure, and communicate value at scale.Executive Narrative & CommunicationHelp craft compelling narratives for top programs that support and reinforce the broader DHH value story.Identify and execute socialization and marketing initiatives that recognize and highlight the collective value delivered by top programs.Stakeholder & Partner EngagementEnable and support engagements with key IT, operational, and business partners to ensure the successful delivery of S&VM outcomes and deliverables.Serve as a trusted connector between program teams, enterprise stakeholders, and leadership forums.People Leadership & Team EnablementLead, coach, and develop Program Success Leads to ensure consistent execution of value management practices across programs.Set clear expectations, performance objectives, and development plans for direct reports aligned to enterprise priorities.Ensure consistency, quality, and integration of outputs produced by Program Success Leads across the program portfolio.Foster a culture of collaboration, continuous improvement, and enterprise thinking within the Program Success team.Required QualificationsBachelor’s degree (B.S.) required5+ years of relevant work experience, including experience leading or overseeing complex, enterprise‑level programs or portfoliosPrior experience managing and developing direct reports, preferably in a matrixed or enterprise environmentStrong understanding of enterprise value management, governance, and operating modelsDemonstrated ability to synthesize complex information into concise, executive‑ready insights and narrativesProven stakeholder management and cross‑functional collaboration skillsAbility to operate effectively with senior leadership visibility and governance engagementPreferred QualificationsMaster’s degree preferredExperience leading teams that support multiple programs or portfolios simultaneouslyPrior exposure to enterprise governance forums, executive steering committees, or value review boardsBackground in enterprise transformation, portfolio management, value realization, or operating model changeFamiliarity with value management frameworks, OKRs, benefits realization, or performance measurement methodologiesExperience partnering closely with IT, business, and operational leaders in large, complex organizationsDemonstrated change leadership and ability to influence outcomes without direct authority Core CompetenciesEnterprise thinking and systems perspectiveExecutive communication and influenceAnalytical synthesis and insight generationGovernance and escalation judgmentContinuous improvement mindsetSuccess MeasuresClear alignment of top programs to enterprise value frameworksTimely identification and escalation of cross‑program risks and blockersHigh‑quality, integrated reporting used in executive decision‑makingStrong leadership confidence in program‑level value narrativesRequired Skills: Capability Development, Change Management, Classroom Delivery, Client Counseling, Learning Design, Methodical Approach, Organizational Structures, TeachingPreferred Skills: Current Employees apply HERECurrent Contingent Workers apply HEREUS and Puerto Rico Residents Only:Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics.  As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.  For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:EEOC Know Your RightsEEOC GINA Supplement​We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills